Program Manager

About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: ABC is currently seeking a Program Manager who will serve as a confident leader and strategic driver for our patented digital service platform, Service Acceptance. The Program Manager will act as the company-wide program owner and subject matter expert, responsible not only for defining the program vision, roadmap, and features, but also for driving alignment, removing roadblocks, and ensuring successful adoption across the entire organization. You will work closely with cross-functional teams including IT, Compliance, Legal, Marketing, Sales, Operations, and Executive Leadership, to champion the program from concept through launch and continuous improvement. This role requires strong communication skills, decisiveness, and the ability to lead through influence. This position is hybrid remote, located in Seattle, WA. Key Responsibilities: Program Leadership & Development Serve as the primary program leader and decision-maker Develop, own, and clearly communicate the program vision, strategy, and roadmap aligned with company goals Define, prioritize, and manage program features and enhancements based on business impact and customer needs Identify, anticipate, and proactively remove organizational and technical roadblocks to keep the program moving forward Create and maintain detailed program documentation, including requirements, user stories, workflows, and wireframes Translate complex legal, compliance, and operational needs into clear, actionable program requirements Act as the voice of the program across the company, ensuring alignment from frontline teams to executive stakeholders Cross-Functional Collaboration Train and support internal teams and customers to drive program adoption and success Partner with Compliance and Legal teams to ensure program features meet regulatory and industry standards Work with Marketing and Sales to define go-to-market strategies, program positioning, and messaging Insights, Metrics & Continuous Improvement Conduct market research, competitive analysis, and customer feedback analysis to identify opportunities Monitor program performance using key metrics and customer insights Use data, user feedback, and business outcomes to continuously iterate and improve the program Skills and Qualifications: 2-3 years' experience in product/program management or a closely related role Strong verbal and written communication skills, with the ability to clearly explain complex ideas to diverse audiences Experience with CRM platforms or enterprise software preferred Proven ability to collaborate cross-functionally with Sales, Legal, IT, Compliance, and Account Management Demonstrated problem-solving skills and experience managing competing priorities Experience navigating ambiguity and driving progress in complex, regulated environments Comfort owning outcomes and being accountable for program success company-wide We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Starting Pay: $65,000 - $75,000 Schedule: Full-time, Monday through Friday