Strategy & Operations, Maple

About Maple:Maple is a workforce management suite (scheduling, time & attendance, and payroll, with more to come), purpose-built for long-term care and designed for a modern, flexible workforce. We are building this product to help nursing homes transform their labor operations and streamline costs. We also aim to help healthcare workers access new opportunities and build financial health.We started building the product in early 2023, launched to our first customers in May, and have seen rapid growth since then. We were previously incubated within Clipboard Health (think of a startup within a startup), but spun out as a sibling company in 2024.Our product thesis outlines our long-term vision. We encourage you to challenge and build conviction in our thinking.About the role:We are growing our Strategy & Operations team!Our S&O team is composed of scrappy, "do it all" generalists. Growing a business means facing a wide range of (often unexpected!) problems, and this team is our first line of defense. Current S&O projects include:managing a BPO support team that "Wizard of Oz" tests our API integrations with customersfiguring out the sourcing, assembly, and distribution processes for our first hardware SKUssetting up our invoicing and collections workflowscreating customer-facing analytics dashboards using tools like MetabaseOur S&O team is deeply customer-centric. We expect team members to directly manage 10-20 customer accounts alongside their S&O projects (oftentimes, those customers wind up serving as beta testers). This role requires an overlap of 5 hours with the PST (UTC-8) timezone.Why you should apply:We have the opportunity to meaningfully help both healthcare facilities that serve our elderly, and frontline workers who provide care. You get to work with a small, talent-dense team (~4 other S&O operators, ~20 people total), and we get to work with you! We push each other to be excellent, and we value kindness. Competitive pay and benefits, including unlimited PTO (this is a high-trust team)If this sounds like a team you might want to join, apply and we'll send you the first case.Our application process:Our process is designed to simulate the type of work that S&O operators perform on a daily basis. It consists of the following steps:Case Study #1 (account management)S&O team member interview Case Study #2 (strategy & analytics)Hiring manager interviewCEO interview The first interview is 30 minutes long; the final two interviews are ~45 minutes long. You will receive information about the interview formats and what to expect beforehand, including preparation tips and sample problems.