Tech Support Analyst
Tech Support AnalystLocation: Chantilly,Virginia,USJob Type: Full-TimeExperience Required: 2-3 Years (International Calling Experience Preferred)Language Proficiency: Excellent English (Spanish Fluency is a plus)Specialization: Technical Support & Healthcare Claims Experience PreferredWork Schedule: Rotating shifts; flexibility across different shift timings is required.About Us:InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!Key Responsibilities:Provide exceptional technical support to international clients via phone, email, and chat. Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.Collaborate with team members and cross-functional departments to resolve complex issues swiftly.Escalate critical issues to senior support or development teams when necessary.Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.Ensure a high level of customer satisfaction with prompt and effective issue resolution. Why Join InterScripts?Competitive Salary & Benefits: Enjoy a comprehensive package that rewards your expertise.Growth & Development: We invest in your career growth with plenty of learning and advancement opportunities.Innovative Environment: Be part of a forward-thinking team that is shaping the future of healthcare technology.Collaborative Culture: Work with a supportive team of professionals who are passionate about making a difference in healthcare.If you're ready to contribute to the future of healthcare technology and meet the qualifications above, we encourage you to apply today! Join a company that values innovation, customer satisfaction, and career development.Requirements2-3 years of experience in technical support, especially in an international calling context.Proficiency in English, both written and verbal, with clear communication skills.Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.Ability to work independently and collaboratively in a team environment.Familiarity with support ticketing systems, CRM tools, and customer service protocols.Fluency in Spanish is a plus.Benefits:Health, Dental, Vision, and InsuranceLife and AD&D InsuranceSupplemental Life InsurancePaid Time OffFlexible spending accountsHealth savings accountPrimary HealthcareHealth AdvocacyVirtual HealthCommuter BenefitsShort term DisabilityLong-term disability