Director of Operations

ParkwellParkwell is proud to be a 2026 Top Workplace as determined by an employee feedback survey and recognized by the Los Angeles Times. We are a values driven company that prides itself on phenomenal culture and putting people at the center of what we do. We will continue to provide more opportunities and growth for our people and we hope you will join our team so you can join us in this endeavor!Position SummaryAs Director of Operations, you have broad responsibilities for the overall success of the accounts assigned to you and the growth the Company. The Director of Operations is a self-directed and experienced individual.Beyond operational oversight, this role is responsible for developing our Project Managers into best-in-class leaders and setting the standard for operational excellence across the organization.This individual will play a key role in building the next generation of Parkwell leadership by coaching, mentoring, and elevating talent at every level of the organization.ScheduleThis is a full-time position, with 45+ hours per week expected. Schedule is consistent on a weekly basis but is subject to change based on business needs.Position RequirementsSuccessful completion of criminal and motor vehicle background checkValid Driver’s License3-5 years experience in parking management preferred2-3 years client relationship experience preferredDemonstrated ability to coach, develop, and scale high-performing teamsStrong analytical skillset with experience aggregating and interpreting data across multiple systems or platformsProven leadership style grounded in accountability, empathy, and team developmentDuties and Responsibilities:Provide leadership and assistance to supervisors and/or managers of each account to ensure they are properly supported and accountable.Coach and develop Project Managers into best-in-class operators and leaders, setting clear expectations and performance standards across the portfolioActively mentor team members to build a strong internal leadership pipeline and prepare high-potential individuals for future advancementDevelop and maintain a positive culture within the division and ensure alignment with Company’s Vision, Mission and Values.Lead with a people-first mindset, reinforcing a culture where team development, engagement, and retention are top prioritiesP&L management and execution against budget.Assistance with annual budgeting and forecasting for each account.Research opportunities, coordinate meetings, and keep leadership up to speed on active business development efforts.Assist with relationship management across key prospects, clients, and partners.Execution of marketing plans, implementation and maintenance of revenue control procedures and analysis.Maintain professional and responsive customer and client service and ensure satisfaction at all times.Work on behalf of each account and with Company HR to ensure adequate staffing levels at each account.Step in operationally when needed to support teams, remove obstacles, and ensure managers can focus on high-value responsibilitiesWork with team and clients to solve problems and optimize operations at each account.Aggregate and analyze data from multiple systems (PARCS, LPR, aggregators, financial platforms) to create actionable insights and custom reporting sets that drive decision-makingReporting and documentation as required by each account, client and Company.Procurement of all supplies needed for operations through company expense procedures.Compliance with all laws, rules, policies, and safety-standards.