Customer Care Representative

Company DescriptionLeuze, with over 60 years of experience, is a global leader in innovative sensor and safety solutions for automation technology. Supported by a dedicated team of over 1,300 Sensor People worldwide, the company delivers intuitive and reliable solutions in position detection, measuring sensors, identification systems, and data transmission. As a family-owned business based on safety expertise, Leuze also offers components, services, and solutions for occupational safety. With deep industry knowledge, Leuze partners with clients across various industries, providing tailored solutions to meet unique operational challenges.Role DescriptionWe are seeking a professional, detail-oriented Customer Care Representative to support our customers and internal teams with responsive service, operational accuracy, and strong account coordination. This role is ideal for someone who enjoys balancing customer communication with order management and takes pride in getting the details right.You will serve as a key point of contact for customers while working closely with sales, logistics, and operations teams to ensure orders, RMAs, credits, and customer requests are handled efficiently and accurately.This is a true customer care and customer operations role within a fast-paced B2B environment. Candidates with APICS certifications or related professional development are strongly encouraged to apply, as we value individuals who understand process flow, operational excellence, and continuous improvement.Key Responsibilities • Serve as a primary point of contact for customer inquiries via phone and email• Enter and manage customer orders in SAP with a high level of accuracy• Process RMAs, credits, warranty claims, and related documentation• Prepare and provide customer quotations and order updates• Maintain accurate customer account and master data records• Support customers with product information, order status, delivery timelines, and general account needs• Coordinate with internal teams including sales, logistics, operations, warehouse personnel, and local production to resolve customer requests efficiently• Collaborate with counterparts in Germany to expedite inbound finished goods and ensure timely replenishment of inventory• Monitor and support stocking policies for the local warehouse to maintain appropriate inventory levels and meet customer demand• Track inbound shipments and communicate proactively with internal stakeholders regarding delays, availability, and prioritization• Monitor open orders, backorders, and shipment activity to ensure timely follow up• Maintain a professional, solutions oriented approach in all customer interactionsRequired QualificationsExperience using SAP for order entry, customer account management, RMAs, or creditsAPICS certification (CPIM, CSCP, CLTD) or similar professional training in supply chain, operations, or process improvement strongly preferredStrong customer service, communication, and organizational skillsExperience in customer support, order management, inside sales support, or administrative operationsHigh attention to detail with strong accuracy and follow-throughAbility to manage multiple priorities in a fast-paced environmentProficiency with Microsoft Office, including Excel, Outlook, and WordWhat We’re Looking ForA polished and professional communicatorSomeone who takes ownership and follows throughA detail-oriented individual who values accuracy and consistencyA collaborative team player who works well across departmentsA proactive problem-solver focused on customer satisfactionCompensationCompetitive salary based on experience, typically ranging from $45,000–$60,000+ annually for candidates with SAP experience and strong customer support backgrounds. Additional compensation consideration may be given to candidates with APICS certifications, manufacturing experience, or advanced operational knowledge.Why Join Leuze?Join a respected global leader in automation and sensor technologyWork within a collaborative and supportive team environmentOpportunity to grow within customer care, operations, and supply chain support functionsPlay a meaningful role in delivering an excellent customer experience every day