Logik Analyst

Job ID: 521576ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.Job SummaryOldcastle Infrastructure (OI), as part of CRH’s Infrastructure Products Group (IPG), is a global manufacturing leader of utility infrastructure products. Our goal is to be the most efficient producer of engineered systems and our customers’ strategic partner of choice. A crucial part of OI’s journey is the investment in new digital tools including Logik.ai and KBridge. With a modern, common platform, OI will unlock the benefits of its scale, deliver a better customer experience, and build a foundation for continuous process improvement.The Logik Analyst will be responsible for driving adoption and support to our Estimating and Drafting teams. The ideal candidate will have a background in manufacturing—ideally precast concrete—and experience supporting users in quoting and drafting processes within the Logik.ai ecosystem. This position will report to the Logik Solution Architect and will work closely with the Logik.io development team, Master Data Management (MDM), engineering teams, the service desk, and other IT functions.Job LocationThis role is open to remote candidates within the US.Job ResponsibilitiesManage Salesforce cases and ServiceNow incidents entered by users to ensure timely response and resolution to issues.Collaborate with other teams within IT to escalate and resolve cases efficiently.Conduct working sessions with users to understand issues and guide best practices.Investigate reported issues, identify root causes, and propose viable solutions.Collect and document replication steps from business users to support troubleshooting by technical teams.Identify areas where new or updated documentation is needed and create improvements to support end users.Act as a liaison between business users, engineering, and technical teams to ensure quick resolution of system issues.Reinforce training, proper system usage, and best practices when users experience difficulty with designed processes.Identify opportunities for process improvement and propose solutions to enhance efficiency and productivity.Support engineering resources in troubleshooting and resolving CAD-related issues linked to the kBridge tool.Approximately 10% travel to support go-lives and on-site data collection activities.Job RequirementsManufacturing Background: 2+ years of experience in manufacturing, preferably with exposure to precast concrete workflows.Technical Expertise: Familiarity CRM CPQ tools, quoting systems, and CAD/drafting tools.Communication: Strong verbal and written communication skills with the ability to translate complex issues into clear documentation.Analytical Ability: Detail-oriented with strong analytical and problem‑solving skills.CAD / kBridge Support: Ability to understand CAD workflows and provide support for engineering teams using kBridge-integrated processes.Bachelor’s degree in Computer Science, Engineering, or a related fieldPrior experience working with Sales or Engineering teamsExperience supporting complex multi-stream systemsSalesforce certification(s)CompensationSalary range of $70,000 to $85,000/year5% annual bonus target401(k) plan / group retirement savings programShort-term and long-term disability benefitsLife insuranceHealth, dental, and vision insurancePaid time offPaid holidaysWhat CRH Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAn inclusive culture that values opportunity for growth, development, and internal promotionAbout CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/DisabilityCRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.