CSR

Full Time ReceptionistVeterinary Emergency and Surgery is looking for a full time receptionist. We are looking for a friendly, self motivated, organized candidate to join our team. We have our Emergency department, General Practice department and Surgery department as well as specialists who come in week to week. Currently we have a full staff just missing one piece of the puzzle. Schedule is 4pm-12am but will consist of 3-4 ten-hour shifts. About the Role: The Customer Service Representative (CSR) plays a vital role in ensuring customer satisfaction by acting as the primary point of contact between the veterinary staff and its clients. This position involves addressing customer inquiries, resolving issues efficiently, and providing accurate information. The CSR is responsible for maintaining a positive company image by delivering professional and courteous service at all times. Success in this role contributes directly to customer retention and loyalty, which are critical to the company's growth and reputation. The ideal candidate will be adept at managing multiple communication channels and possess strong problem-solving skills to handle diverse customer needs effectively. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Basic computer proficiency, including familiarity with CRM software and Microsoft Office. Ability to handle multiple tasks and work in a fast-paced environment. Preferred Qualifications: Associate's or Bachelor's degree in Business, Communications, or related field. Experience with customer service software and ticketing systems. Bilingual abilities, especially in Spanish and English. Strong conflict resolution and negotiation skills. Previous experience in the industry relevant to the company's products or services. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution. Maintain detailed records of customer interactions, transactions, comments, and complaints. Collaborate with other departments to address complex customer issues and ensure timely resolution. Provide customers with accurate information regarding products, services, policies, and procedures. Skills: The required communication skills enable the CSR to interact clearly and empathetically with customers, ensuring their concerns are understood and addressed. Proficiency with computer systems and CRM software allows the CSR to efficiently document interactions and access customer information, facilitating quicker resolutions. Problem-solving skills are essential for identifying the root causes of issues and determining appropriate solutions that satisfy both the customer and the company. Preferred skills such as bilingualism enhance the ability to serve a diverse customer base, improving accessibility and customer experience. Additionally, conflict resolution and negotiation skills help the CSR manage difficult situations calmly and professionally, maintaining positive relationships even in challenging circumstances. Benefits - 401K, Health, Dental, PTO, CE, Uniform allowance, personal pet discounts