Medical Scheduler

Medical Scheduler Job Category: EmployeeRequisition Number: MEDIC003985Posted: March 4, 2026Full-TimeHybridCityView, Minneapolis, MN 55413, USAJob Details Description Receive incoming calls from patients or referring clinics and schedule both adult and pediatric office visit, lab appointment or procedure appointment.Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure.Record patient appointments in NextGen Practice Management. Document appointment information on order in NextGen Electronic Health Record.Complete appointment assessment questions in NextGen Electronic Health Record prior to scheduling patient.Entry of referrals into NextGen Electronic Health Record.Contact referring providers for clarification of referral orders as applicable.Assist patients to re-schedule appointments when needed.Document patient insurance information.Send letters to patients via mail or patient portalProvide great customer service to internal and external customers while working in a high volume call center environment.Other duties may be assigned to meet business needs.Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: High School Diploma or GED is required.Associate's degree or higher preferred.Previous customer service experience is required.Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills, and Abilities Required Knowledge Microsoft Office applicationsMedical terminologyRequired Skills Compassionate patient careActive listeningProblem solve, prioritization, and critical thinkingAttention to detailOrganization and time managementKey Abilities MultitaskCommunicate effectively verbally and in writingWork independently as well as in a team environmentType proficiently and accuratelyPhysical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily.MNGI's Culture of CaringWe are caring people, caring for people - working with Compassion, Teamwork, and IntegrityCompassion: being empathetic and considerate of the needs of our patients and caregiversTeamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.