Benefits Administrator

**Please note we are only considering candidates who currently reside in the state ofArizona, Michigan or Illinoisfor this position. Our hybrid environment provides employees opportunities to connect, develop, and succeed, while still giving them autonomy and flexibility to work remotely or from a local office based on their needs.Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.The PG Difference PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a network of lasting relationships based on trust and respect for each other. This allows us to foster an environment that supports employees' choices to balance what’s most important to them. Our hybrid environment provides employees opportunities to connect, develop, and succeed, while still giving them autonomy and flexibility to work remotely or from a local office based on their needs. We believe that everyone’s voice matters regardless of their role or tenure. Within PG, employees have access to leadership of all levels and the opportunity to give and receive feedback to influence change in both formal and informal ways. We also like to have quite a bit of fun along the way! Job Description The Benefits Representative plays a crucial role serving as the primary resource for general benefits administration, benefits escalations, and leave and unemployment administration. This role acts as a liaison between employees and the benefits broker supporting the administration of benefits programs such as health benefits, FSA and commuter benefits for the contractor population. This position requires strong customer service skills to handle a high volume of calls and emails while ensuring accurate processing of benefit and leave requests, maintaining effective communication with various stakeholders. Responsibilities: Deliver exceptional customer support in a high-volume setting, managing both benefits escalation calls and email inquiries Act as a liaison between climbers, Benefit Broker, insurers, etc. for utilizing knowledge and experience to resolve benefit escalations Process requests received by mail including court orders, medical support orders, and official request for employee benefit and employment records Partner with BPA and Corporate Payroll Analyst to reconcile benefit data between company records and Broker Obtain a thorough understanding of all company benefit offerings and future changes Administer leave of absence requests, including but not limited to FMLA, State PFML, STD, and parental leave Analyze leave requests to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with paid leave plans, policies, and state and federal regulations. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements • Complete ad hoc projects and reporting as necessary Skills & Requirements: 2-3 years' experience in a customer service capacity with a concentration in Benefits or Leave preferred High school diploma; some college preferred Proficient in MS Excel and Word Knowledge of PeopleSoft preferred Outstanding customer service skills Attention to detail and strong organizational skills Excellent verbal and written communication Action oriented and able to prioritize while handling multiple tasks Ability to protect and maintain the confidentiality of data Unique Benefits We believe everyone deserves the opportunity to succeed. This is why it is so important to us that our employees’ have access to a wide variety of development options to help them become better professionals and people. This includes informal opportunities for self-development, skills-based development, and formal training. The opportunities are endless, highlighting some of our options below: Our hybrid environment provides autonomy and flexibility to work remotely or from a local office based on team need Degreed Online Learning Platform Employee Development Program offering learning opportunities for varying levels of experience Tuition Reimbursement for both Undergraduate and Graduate Degrees 1k Treat Yourself Account (after 6 months’ employment) Free Book Program (Yup, free books sent right to your door!) Internal development lunches and Snack Chats (Yes.. snacks!) Annual Training Fund Community Service Hours 20 Days PTO (Not Including Observed Paid Holidays!) Projected Budgeted Compensation Hourly Base Compensation:$19.23- $20.50 Bonuseligibility up to $4,000 *Cost of Labor Adjustment applicable in specific markets Position Benefits: 401K with Company Match; Health; Dental; Vision; Long & Short Term Disability; Life Insurance; Paid Holidays; Paid Time Off (PTO); Treat Yourself Fund; Tuition Reimbursement for Continuing Education/Professional Certification Populus Group is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options. xywuqvp However, if you have questions about this position, please contact .