Customer Service Success & Operations Assistant- Ecommerce Company

We are seeking a responsible and proactive Ecommerce Customer Service Success & Operations Assistant to join our family-owned team. This role bridges the gap between our customers and our internal operations, ensuring accuracy and satisfaction across all sales channels. This position is ideal for someone who is detail-oriented and thrives in a fast-paced environment where they can learn the full lifecycle of a growing eCommerce business.Core Responsibilities (Including, but not limited to):Customer Experience & Brand SupportFirst Point of Contact: Promptly assist customers via email, phone, and chat regarding product questions or order status.Order Care: Resolve basic shipping updates, returns, and exchanges to ensure a seamless experience.Reputation Monitoring: Monitor and respond to customer feedback and product reviews across platforms to maintain our high brand standardOperational & Logistics SupportLogistics Liaison: Support the logistics team by filing claims for missing mail, investigating lost packages, and assisting with shipping documentation.Managed Catalog Updates: Following specific management instructions, assist with updating product descriptions, pricing, and images on Amazon, eBay, and Shopify.SKU Maintenance: Help keep our online catalogs organized by maintaining accurate SKU and category data.Reporting & Administrative AssistanceData & Reporting: Regularly pull and print performance reports for sales and advertising to keep the team informed.Marketing Initiatives: Provide general support to the marketing team with seasonal promotions or administrative tasks from time to time.Office Excellence: Provide general clerical support, including data entry, organizing files, and assisting management with special projects.Qualifications:Communication: Must speak and write English fluently with a professional and helpful tone.Attention to Detail: An "eagle eye" for proofreading and high accuracy in data entry.Tech-Savvy: Comfortable following instructions to navigate eCommerce platforms (Shopify, Amazon, etc.) and basic office software.Reliability: A team player who enjoys a collaborative, "all-hands-on-deck" environment.Problem-solving mindset with a customer-first attitudePreferred Experience:Experience with eCommerce platforms such as Shopify, Amazon Seller Central, Walmart, or eBay.Familiarity with chat/email support behaviors and response timeframes.Understanding of order fulfillment, shipping logistics, or inventory workflows.Why Join Us?Family Owned & Operated: Join a supportive and dynamic team environment.Hands-on Exposure: Gain experience in both customer success and eCommerce operations.Stability: Competitive benefits including 401(k) matching and career advancement opportunities.Pay: From $17.00 per hourBenefits:401(k)Dental insuranceVision insuranceWork Location: In personTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.Responsibilities[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]Example: Determine and develop user requirements for systems in production, to ensure maximum usabilityQualifications[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]Example: Excellent verbal and written communication skills