Facility Services Customer Support

Dondlinger Construction Company is one of the industry's most experienced general contractors with over 125 years in business. Founded in 1898, Dondlinger has a long history of completing landmark projects throughout the region, including Kansas, Oklahoma, Colorado, Missouri and Iowa. We have capabilities in commercial building, civil construction; including bridge and heavy highway, and underground utility construction. In addition, Dondlinger works year-round, has career advancement opportunities, and comprehensive benefits. Visit our website at www.dondlinger.build to learn more about our completed and currently "under construction" projects, our rich past and our exciting future. Dondlinger Construction is an EEO Employer. Veterans, Women and Minorities and Disabled individuals are encouraged to apply.Job Title: Facility Services Customer SupportJob Responsibilities:This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders as assigned.Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.Provide administrative support to the service ticket tracking for all assigned client work orders.Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.Responsible for actively processing service orders with both new and recurring.Support teams with the Facilities Coordinators to keep projects moving forward at all times.Engages vendors to meet the needs of work orders as written.Analyzes and determines needs of customer to decide on necessary scope of work.Oversees progress of work orders from inception to completion.Helps to resolve issues and refers significant issues to supervisor.Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.Reviews vendor invoices for accuracy before sending to accounting for processing.Ensures vendors understand scope of work and help to define details.Clearly communicate expectations to vendors.Provide outstanding customer service when answering phone calls and promptly responding to emails.Communicate with Corporate Contacts throughout the entire life of a work request.Ensure any changes to scope of work are documented and approved.Other duties as assigned.Job Qualifications:High School Diploma or GED2 years or related experience helpfulExperience with FEXA software helpfulHighly proficient with Microsoft Office suiteExcellent communication and interpersonal skillsDemonstrated high level of professionalism and organizational skillsCoachable with willingness to learnConstruction experience a plusSkills/abilitiesExcellent written and verbal communications skillsMust be able to multi-taskTeam oriented individual with initiativeStrong accuracy and attention to detailSound reasoning and decision-making skillsWhat do we offer?Health InsuranceDental InsuranceLife InsuranceVision Coverage401K/RetirementEmployee Stock Ownership ProgramHoliday PayPaid Time OffGreat work environmentWeekly payAccessibility: If you need an accommodation as part of the employment process please contact Human Resources atPhone: 316-945-0555Equal Opportunity Employer: Veterans, Women, Minorities and Disabled Individuals encouraged to applyIf you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - ChineseEnglish - Spanish - ChineseIf you want to view the Pay Transparency Policy Statement, please click the link: EnglishView Company InformationTo see other positions, click here.