Sales Implementation Specialist, Senior

Job DescriptionYour RoleThe Implementation Specialist, Senior is responsible for client implementation launches and complex renewals, directly contributing to a high-quality onboarding and renewal experience for external partners. Reporting to the Sr. Manager of Sales Analysis and Operations, this role focuses on the administrative and operational components of launches and renewals while serving as a liaison to internal and external stakeholders. The Implementation Specialist, Senior will be trained to support new client implementations and complex renewals across multiple product lines, including both self-funded and fully insured offerings, quality onboarding and renewal experience for external partners.Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.ResponsibilitiesYour WorkIn this role, you will:Lead the creation and refinement of standard and custom implementation processes to meet the unique requirements of highly complex client implementations and renewals, often involving significant customization and innovative management approaches.Develop comprehensive, client-specific project plans for complex deliverables, including those that require new process design or enhancements to existing workflows. specific project plans for complex deliverables, including those that require new process design or enhancements to existing workflows. specific project plans for complex deliverables, including those that require new process design or enhancements to existing workflows.Drive implementation strategy and timeline development by facilitating client facing meetings (including Brokers, Client Groups, and HR teams) to ensure successful delivery of complex and customized solutions.Post enrollment period, responsible for the identification and implementation of process improvements such as modernizing client collateral and artifacts, optimization of internal enrollment processes, creation of improved performance measures, etc.QualificationsYour Knowledge and ExperienceRequires a bachelor's degree or equivalent experienceRequires at least 5 years of prior relevant experienceRequires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiencesRequires employer group implementation experience in the health insurance industrySkilled in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools, software, and applications to develop new processes that improve performance and efficiencyExperience with Salesforce.com applications and Jira is a plusAbout the TeamAbout Blue Shield of CaliforniaAs of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!Our Values:Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.Our Workplace ModelWe believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:For most teams, this means coming into the office two days per week.Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.Please click here for further physical requirement detail.Equal Employment Opportunity: