Logistics Technician

Logistics CoordinatorKerrville, TX Full-Time On-SiteWho We AreEterneva turns the ashes or hair of someone deeply loved into a real, lab-grown diamond. We exist because grief is hard, and keeping that person close, in a way that is beautiful, lasting, and deeply personal. That matters. Every single diamond we create represents a life that was extraordinary, and a person still carrying that love forward.We’re not a traditional jewelry company. We’re a grief-meets-celebration company with a one-of-a-kind product that has been featured on Shark Tank, CNBC, CBS Mornings, and in countless stories of people honoring the people they’ve lost. Our team is small and mission-driven, and the work we do every day genuinely changes lives. Clients cry happy tears when they see their diamond for the first time. That’s the environment you’d be joining.Our home base is Kerrville, Texas, a charming Hill Country town on the Guadalupe River, about an hour from San Antonio and 90 minutes from Austin. It’s the kind of place where the quality of life is exceptional: low cost of living, stunning scenery, tight-knit community, and zero traffic. If you’re ready to ditch the big-city grind and do meaningful work in a beautiful setting, Kerrville delivers on all fronts.Position OverviewThe Logistics Coordinator supports the handling, tracking, processing, and shipment of personalized client assets throughout our production lifecycle. This is a precision-driven, operationally critical role requiring exceptional attention to detail, strong organizational skills, and a deep sense of accountability. The ideal candidate thrives in structured environments, balances multiple priorities effectively, and takes pride in delivering accurate, on-time results.Key ResponsibilitiesShipping & ReceivingManage creation, shipping, receiving, and processing of welcome kits, homecoming kits, and channel materialsAssemble and prepare assets, load personalized content, and arrange FedEx and courier servicesEnsure all required supplies are in stock at all times in coordination with the Operations teamAsset ProcessingExecute physical transfer of personal content from welcome kits into carbon purification systemsHandle specialized materials including video-asset creation, specialty containers, and Chain of Custody documentation and labelingData Integrity & Chain of CustodyMaintain vaults for personal remains and carbon sets per Company guidelinesEnsure all process documentation is accurate, properly filed, and data is current in Salesforce, Slack, ShipStation, and other business systemsInternal CommunicationsRespond to update requests from Sales, Customer Experience, and Channel teams regarding asset statusEnsure cross-departmental updates include all relevant, accurate informationChannel & Special RequestsExecute special asset requests from the Channel group, managing competing priorities per the following priority order:Homecomings (absolute priority)Welcome KitsScheduled processing of personalized assetsChannel / Funeral RequestsOther assetsPerform other duties as assigned (not to exceed ~40% of workload)How Success Is MeasuredAccuracy of personalized content in each shippable assetAccuracy of shipment information and FedEx labelingAccuracy of status data, tracking info, and schedule dates across all departmentsOn-time attainment of required-by dates and processing timelinesQualificationsHigh school diploma or equivalent required; associate or bachelor’s degree preferredPrior experience in logistics, operations, warehouse, or fulfillment roles strongly preferredExceptional attention to detail and accuracy in data entry and documentationProficiency with business systems (Salesforce, ShipStation, Slack, or similar platforms)Strong organizational skills with ability to manage multiple competing prioritiesAbility to handle sensitive materials with care, discretion, and compassionReliable, self-directed, and committed to meeting deadlinesAbility to lift and move packages up to 30 lbs as neededEQUAL OPPORTUNITY EMPLOYEREterneva is an Equal Opportunity Employer.Eterneva does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or any other characteristic protected by federal, state, or local law. This position is open to all qualified applicants. Applicants requiring a reasonable accommodation to participate in the hiring process should contact us.How To ApplyInterested candidates should submit a resume and a brief cover letter describing their relevant experience. We review all applications and will reach out to candidates selected for an interview.This is a full-time, on-site position located at our facility in Kerrville, TX. Employment is at-will. Eterneva participates in E-Verify and will verify the identity and employment eligibility of all new hires as required by federal law.