Senior Field Network Engineer
About US CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers("OEMs") across automotive and related industries. The Company's cloud-based, software as a service("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.comField Based Position Position Summary Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDKResponsibilities Perform Daily functions using WFM device to update service and installation cases. (95‐100%)Receive and accept service and install cases * Update ETA information within specified ETA guidelines * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit * Create and Update parts requests as required (receipt / return) * Close and update cases including any asset changes * Perform asset inventory of client sites as required during installsPC (85‐95% Competency) * Diagnostics * Component replacement * Operating System or System Image * BIOS & Configuration * Virus Protection - AV Loads * Use of diagnostic tools * PC Upgrades * SIA Loads * Drive Loads * Drive LoadsDot Matrix (85‐95% Competency) * Change Configs/Default * Replace Print Head * Replace FRU * Replace Cables * Replace OCP and/or switches * Replace or adjust Platen * Replace Motor/belts/sensors * Replace tractorsLasers 85‐95% Competency * Change Configs from Menu/Default * Replace Fuser/toner/PS * Resolve paper jam issues replace/clean rollers * Troubleshoot and replace FRU's * "Higher Repair" to Swap ratioSpooler Setup/Maintenance (85‐95% Competency) * Master Spooler procedures, redirect printingHardware Installation (85‐95% Competency) * Presite Procedures * Design Procedures * Hardware Install * Hardware Relocation * Quality Procedures * Client interfacing * Install CertificationSnapon Support (95‐100% Competency) * Loading procedures * Licensing * Workstation Setup * SLADriving Customer interaction Revenue (85‐95% Competency) * 3rd Party PC Maintenance * Maintenance Resign * T & M * PC Sales w MaintenanceField Troubleshooting Skills (85‐95% Competency) * First Call Resolution – Tshooting effectiveness * New Products – Stay current * OTANetwork (85‐95% Competency) * Troubleshoot and Repair Wired LAN * Troubleshoot WANs * Troubleshoot and repair wired bridges * Add changes to CDM * General Policy Adherence * IP and Subnets * Configuring Routers NDC Model * Cabling (OSI Layer one) * Terminal Server procedures * CCNA * Configuring Routers Advanced Model * Adhere to NAT policies & procedures, access lists * Dial on Demand - Advanced router issues * Vlan Config * Site to site VPN * Security * VPN Concentrator * SDWAN (Cloud Connect) * IPT Phone Handset * IPT TS * IPT Call Manager * IPT RouterWireless Implementation (85‐95% Competency) * Wireless Site Survey (Active/Passive) * Access Point Coverage/Configuration and Wireless Bridge ImplementationUsing CDK Tooling (85‐95% Competency) * Proton, * Heisenberg, * Ekahau, * Meraki Dashboard, * Salesforce, * VeloCloud Orchestrator, * Microsoft 365, * Case Management SystemActive listening 85‐95% Competency * Demonstrated Active listening SkillsConflict Resolution (95‐100% Competency) * Client interaction * Team InteractionSpares Inventory Maintenance - Scan all items during quarterly countSocial Style (95‐100%) * Proper Attire - Business Casual * Personal HygieneThe role may require work after 5 pm and weekends and holidays.Travel 100% of the timeQualifications Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation Talent Development, Performance ManagementTechnical Skills required to perform essential functionsDrivers License and Passport is requiredPreferred Qualifications Associate's Degree or Equivalent Experience, Industry Standard PC & Network CertificationsFamiliarity with CDK's org structure, solutions, implementation and service modelsSaaS experience preferred but not requiredSome automotive knowledge (Areas of the dealership and Dealer workflows)Physical Requirements Operate Computer Hardware and Other Office Equipment: ConstantlyRepetitive Motion: FrequentlyPosition and Move Items: FrequentlyPhysical Demands: up to 50 poundsRemain in a Stationary Position: FrequentlyMove About: FrequentlyAdjust Posture for Movement: FrequentlyAscend and Descend: FrequentlyObserve or Inspect Details: FrequentlyCommunicate Information and Ideas so that Others will Understand: FrequentlyExposure to Outdoor Weather Conditions: FrequentlyDetects Auditory Cues: OccasionallyExposure to Confined Spaces: OccasionallyOperate a Vehicle Safely: FrequentlyAbility to Navigate Airports, Transportation, and/or Other Travel Related Tasks: FrequentlyHourly Compensation Range $35.00 - $40.00Benefits Paid Time Off (PTO)401K Matching ProgramTuition ReimbursementJob Notes CDK retains the right to change or assign other duties to this position as needed.Equal Opportunity Employer CDK Global is committed to fair and equitable compensation practices. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK Global is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.#J-18808-Ljbffr