Information Technology Service Management Manager
Occupations:
Computer and Information Systems ManagersInformation Technology Project ManagersNetwork and Computer Systems AdministratorsComputer Systems AnalystsComputer Systems Engineers/ArchitectsIndustries:
Business Schools and Computer and Management TrainingSoftware PublishersSpectator SportsTimber Tract OperationsNonmetallic Mineral Mining and QuarryingPosition: ITSM ManagerLocation: New York, NY – (Hybrid 03 days per week from day 1)Duration: Long TermJob DescriptionLooking for 15+ years experienced demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.Candidate should have Hands-on experience of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.Strong understanding of ITIL principles and service management best practices.Experience leading teams and/or vendors delivering ITSM and ServiceNow services.Strong stakeholder management, communication, and leadership skills.Candidate should have experience deploying or scaling ServiceNow in a global or multinational organization.Candidate should have familiarity with infrastructure technologies, cloud environments, and enterprise integrations.Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.Required CertificationsITIL v4 certification.ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).