Support Analyst I

A company is looking for a Support Analyst I, Customer Success Operations. Key Responsibilities Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems Required Qualifications 3-5 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS Strong experience in technical troubleshooting and problem-solving, clinical documentation improvement processes, or healthcare information systems Experience with Jira or other ticketing systems Ability to quickly learn and adapt to new technologies and processes Excellent time management and prioritization skills in a remote environment