PCSS Student Technician 2026 - 2027
JOB SUMMARYStudent Laptop Technicians provide technical support in the Technical Support Services Area in Corrigan Hall, Innovation Hub and around campus. Student Technicians are responsible for providing software and hardware technical support and troubleshooting for members of the Seton Hall community. Student technicians will document all work done in various databases as warranted. In addition, Student Technicians are expected to provide excellent customer service at all times.DUTIES & RESPONSIBILITIESStudent Technicians will be responsible for:Greeting customers warmly and ascertaining the issue or reason for coming inDiagnosing and documenting laptop related issuesSoftware installation, configuration, troubleshooting, and maintenanceServicing laptop hardware related issues and/or sending laptops for further repairEntering all walk-in requests into the JIRA database as well as checking on the status of current database requestsRefilling printer paper, toner, and drums around campusGoing out to service faculty or lab computers around campusWorking on extra projects and tasks as needed between day-to-day operations.Working with University Systems in development, implementation, troubleshooting, and training. Must attend training seminars and be knowledgeable in the areas needed to perform required services.REQUIRED QUALIFICATIONSMust be a current Seton Hall studentUnderstanding and/or experience with laptop hardware and software troubleshootingKnowledge of current Windows operating systems, in addition to basic knowledge of current MS Office products, and various other Seton Hall supported software and hardwareAbility to quickly adapt to ever changing hardware and software productsSomeone who is articulate, organized and able to work as part of a teamBasic knowledge of networking and connectivityGreat customer service skillsExcellent interpersonal verbal and written communicationSPECIAL INSTRUCTIONSPhysical Demands: Carrying reams of paper as needed to stock printers.CONTACTMarsha PhilemonFEDERAL WORK STUDY ELIGIBILITYNot RequiredSeton Hall University is committed to programs of Equal Employment Opportunity (EEO).Advertised: 27 May 2026 Eastern Daylight TimeApplications close: 02 Oct 2026 Eastern Daylight Time