Employee Benefits Account Manager

Job DescriptionAs an Employee Benefits Account Manager, you will play a vital role in supporting our clients and helping them navigate the complexities of group benefits. You will be responsible for delivering exceptional service, managing renewals, and maintaining strong client and carrier relationships. In this role, you will:• Manage a designated book of Employee Benefits accounts, ensuring client needs are met with accuracy and care.• Handle day-to-day client servicing, including eligibility changes, enrollment support, plan questions, and issue resolution.• Lead the renewal process-gather data, prepare market submissions, analyze quotes, and present recommendations.• Support producers with new business opportunities, proposals, and presentations.• Collaborate with carriers to secure competitive benefits solutions and resolve service issues.• Maintain detailed and accurate documentation within the agency management system.• Educate clients on plan options, compliance requirements, technology tools, and enrollment processes.• Assist with open enrollment coordination, including materials, communication, and meetings.• Work with internal teams to ensure seamless onboarding and strong ongoing client experiences.• Stay up to date on industry trends, compliance changes, and product updates.• Perform additional duties as needed to support the benefits department.Qualifications:To succeed in this role, you should bring:• 3+ years of experience in Employee Benefits account management or a related insurance role.• An active MA Life & Health License• Strong understanding of medical, dental, vision, life, disability, and voluntary benefit lines.• Proficiency with agency management systems (Applied Epic strongly preferred).• Excellent communication, customer service, and relationship-building skills.• Strong organizational abilities with attention to detail and the ability to manage multiple priorities.• Problem-solving skills and a client-first mindset.• Proficiency in the Microsoft Office Suite and comfort with benefit technology platforms.If you're ready to join a collaborative team that values expertise, service excellence, and long-term client relationships, we encourage you to apply today. Please contact Nicole Forbes directly at 320 426 5373 for additional information about this opportunity, or send your resume in confidence to nicole.forbes@gogpac.com