Copy of Front Desk Receptionist Gloucester & Williamsburg Offices

Job Description Description:Job Title: Front Desk ReceptionistDepartment: Front DeskReports To: Office ManagerHours of Availability: 7am-7pm Monday through FridayEssential Duties and Responsibilities:This position is one of most importance! You are the first one to engage with patients or visitors whether contact is made in person or by telephone. It is your responsibility to ensure that they are checked in and acknowledged in a timely manner.HOURS OF AVAILABILITY: 7:00AM to 6:30PM -- Hours vary based on day and office location.JOB DUTIESGreet and welcome all patients and visitors in a courteous, polite and helpful manner.Work with clinical staff to assure smooth patient flow.Other duties as assigned by management.ENT CHECK INDirect patients to appropriate waiting area for their visit.Check in all patients.Provide patients with appropriate forms that need to be completedReview all patient new and updated paperwork for accuracy and completeness.Make necessary changes to the patients EMR updates and review for accuracy. (Updates, new insurance, new paperwork)Update in PM any name, insurance or address changes by the end of the same business day.Scan and file all patient documentsCollect co-pays and or self-pay balances. Notify account specialist if patient has questions regarding account.Prepare and balance daily financial logs. (closers)ENT CHECK OUTCheck out all patientsSchedule follow up appointments as indicated on the encounter form.Scan and file all patient documentsMonitor all patient document and medication pick up area, if anything is dated 2 weeks or older return it to the appropriate department.ALLERGY/AUDIOLOGY CHECK IN/OUT-Check in all patientsMake necessary changes to the patients EMR Updates and review for accuracy. (Updates, new insurance, new paperwork)Update any name, insurance or address changesCollect co-pays and or self-pay balances. (Notify account specialist if the patient is not able to make a payment and they will meet with the patient)Prepare and balance daily financial logsConfirm appointments/Confirmation callsInform allergy shot patients of their balances as they are checked inEXTRA DUTIES:Any duties assigned by manager or supervisorAppointment reminder callsCall “no-show” patients and message the doctors regarding the outcomeDaily Tasks for assigned provider:Calling and rescheduling assigned provider’s bump listPrinting add-on encounter forms for assigned providerCheck that usual provider is correct for assigned providerPrepare patient update paperwork for assigned providerCall unconfirmed patients on assigned provider’s scheduleFRONT DOOR SCREENING: (When Applicable)Greet patients as they approach the front doorAsk patients the designated screening questionsTake the temperature of everyone who is entering the buildingMonitor the patient volume in the waiting roomDirect patients to designated check in places once they have been screenedRequirements:JOB REQUIREMENTSAbility to work under pressureAbility and willingness to treat all patients with the utmost kindness, respect and consideration in the most trying situationsFriendly personality with a desire to work with the publicAbility to handle multi-functionsKnowledge of computers and EMRKnowledge of basic bookkeeping and office functionsAbility to balance financial logs and money receivedMust be available between the hours of 7:00 am and 6:30 pm Monday thru FridayQUALIFICATION, EDUCATION AND EXPERIENCEHigh School graduate / GEDOne year of medical front desk experience in a similar settingPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.Must be able to work in a fast-paced environmentMust be able to be on your feet for long periods of timeLift, position and/or transfer patients of variable weightsLift supplies/equipmentWhile performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to hear and talk. The employee is regularly required to reach with hands and arms.