Loan Service Specialist

We are looking for a Loan Service Specialist to support loan administration activities for a contract position based in Lacey, Washington. This role focuses on maintaining accurate servicing records, coordinating payment-related transactions, and assisting with collection and recovery workflows. The ideal candidate communicates effectively with members and internal teams while helping ensure loan servicing processes are completed with precision and timeliness.Responsibilities:• Administer a range of loan servicing transactions, including account modifications, restructuring updates, payment reversals, and routine payment posting within the servicing system.• Respond to loan servicing questions from members and internal staff by providing timely, clear guidance and effective issue resolution.• Coordinate the placement of charged-off accounts with external collection partners and prepare supporting records for recovery and legal follow-up activities.• Track and apply collection-related costs and recoveries, including repossession fees, legal expenses, and other account adjustments, to maintain accurate financial records.• Process recovery transactions and update applicable account reporting records, including ChexSystems status changes when obligations are resolved.• Reconcile general ledger loan servicing activity, investigate variances, and address discrepancies to support strong operational controls.• Handle payoff-related payments received from insurers, auto dealers, and title companies, and ensure lien or title releases are completed correctly after payoff.• Manage specialized payment activity such as refunds from canceled ancillary products, trustee disbursements, and Debt Management Plan payments, while supporting additional loan servicing duties as needed.• Experience in loan administration, loan servicing, or a closely related financial operations role.• Working knowledge of payment posting, payoff processing, and lien release procedures.• Ability to manage account adjustments, recovery activity, and charge-off related documentation with accuracy.• Strong written and verbal communication skills for supporting members, collection partners, and internal teams.• Familiarity with general ledger reporting, account reconciliation, and resolving transaction discrepancies.• Proficiency in handling multiple priorities in a deadline-driven environment while maintaining attention to detail.• Background in loan underwriting or related lending operations is preferred.• Exposure to specialized loan programs or compliance-oriented financial processes is a plus.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.