Information Technology Support Analyst
Brooksource is seeking a Junior IT Support Analyst to support the Nuclear Online Work Management initiative at one of our largest Fortune 200 energy generation clients. Our client is modernizing how non-outage nuclear work is planned, prioritized, and executed by transitioning from a traditional long-range, waterfall scheduling model to a continuous, data-driven approach across its nuclear fleet. The Nuclear Online Work Management support team will provide technical and user support across a modern technology environment that includes cloud applications, data platforms, software engineering, and AI-enabled capabilities. This team will work directly with end users to troubleshoot issues, identify where problems are occurring, and partner with engineering teams to maintain a reliable production environment.The Junior IT Support Analyst will provide front-line application and technical support while developing experience across software engineering, data engineering, data science, and cloud technologies. This is an ideal opportunity for an early-career technology professional who enjoys troubleshooting, interacting with users, and learning how different components of a modern enterprise technology environment work together. This is primarily a support and analyst role rather than a hands-on software development position. The successful candidate will bring a strong technical foundation, curiosity, and the ability to investigate problems before escalating them to more senior team members or specialized engineering teams.Requirements:Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems, Engineering, Data Analytics, or related field; OR equivalent professional experience0-2+ years of professional, internship, co-op, or academic experience in IT support, application support, software development, data analytics, or a related technical disciplineFoundational understanding of application and software troubleshooting conceptsExposure to cloud technologies, preferably Microsoft AzureFamiliarity with databases, data analytics, or modern data platformsExposure to Databricks is preferredBasic understanding of data engineering and data science conceptsFamiliarity with web application technologies and development conceptsExposure to JavaScript, React, Node.js, or similar technologies is preferredAbility to troubleshoot user-reported technical issues and gather relevant information before escalationStrong analytical skills and interest in understanding how applications, data, and systems interactStrong written and verbal communication skillsAbility to communicate technical issues clearly to both technical teams and end usersDemonstrated willingness to learn new technologies and work across multiple technical disciplinesPreferred Qualifications:Experience supporting enterprise applications in production environmentsExperience with Azure, Databricks, React, and/or Node.js environmentsExperience supporting data-intensive or AI-enabled applicationsFamiliarity with IT Service Management processes including Incident, Problem, and Change ManagementExperience within the energy, utilities, nuclear, or another highly regulated industryUnderstanding of software development lifecycle and Agile delivery practicesInternship, co-op, academic, or professional experience supporting enterprise applications or technology environmentsExposure to Azure, Databricks, React, Node.js, SQL, or related technologiesExperience with technical troubleshooting, help desk, service desk, application support, or data analysisFamiliarity with IT Service Management concepts including Incident, Problem, and Change ManagementInterest in data engineering, software engineering, data science, cloud technologies, or artificial intelligenceExperience or interest in the energy, utilities, nuclear, or another highly regulated industryResponsibilitiesProvide front-line application and technical support for users of the Nuclear Online Work Management platform.Respond to user-reported incidents and gather the technical and business information necessary to begin troubleshooting.Investigate application, data, and system issues to determine the likely source of a problem.Troubleshoot common application issues and escalate more complex incidents to mid-level analysts or specialized engineering teams.Assist with root cause analysis by gathering logs, error messages, screenshots, data examples, and other relevant technical information.Work with software engineering, data engineering, data science, cloud, and infrastructure teams to support incident resolution.Develop familiarity with Azure and Databricks environments supporting Nuclear Online Work Management.Build an understanding of how React and Node.js applications operate and use that knowledge to assist with troubleshooting.Develop an understanding of how data engineering, data science, and AI capabilities support Nuclear Online Work Management.Validate fixes and application changes by performing functional testing and confirming issues have been resolved with users.Document incidents, troubleshooting steps, known issues, and resolutions to build the team's support knowledge base.Identify recurring user issues and communicate trends to senior team members.Support application releases, testing, deployments, and post-production validation activities.Communicate incident status and resolution information clearly to users and technical stakeholders.Follow established support, cybersecurity, change management, and operational procedures required within a regulated nuclear environment.What’s in it for you?A welcoming, collaborative team environment where you will be provided an opportunity to work with the nation’s largest producer of carbon-free energy, getting exposed to next generation energy sources and new technologies while contributing to their overarching mission of transitioning to a carbon-free future through innovative clean energy solutions.Eight Eleven group offers Health, Dental and Vision benefits, weekly pay, holiday paid time off and sick leave.Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.