Quality Assurance Specialist

What you will doIn this position, you will support high-quality fraud and AML financial crime monitoring by reviewing cases across both disciplines, identifying deviations, and strengthening investigative accuracy across operations. You will act as a key contributor in the first line of defense, assessing investigator decisions and adherence to procedures while delivering data-driven insights to Compliance and Operations teams. By identifying quality gaps across fraud and AML workflows, you will help drive continuous improvement, standardisation, and operational excellence. You will also contribute to training enablement by providing structured feedback and actionable insights that enhance end-to-end financial crime process quality.Who you areA university degree in Finance, Law, Business Administration, Criminology, or a related field connected to financial crime preventionSeveral years of hands-on experience within AML, fraud operations, or a combined financial crime function, including alert handling, case investigations, and escalation processes1-3 years of experience performing quality control reviews, peer assessments, or evaluations of investigation standards within AML and/or fraud environmentsA solid understanding of AML regulatory expectations and fraud prevention frameworks, including familiarity with FATF recommendations and relevant regional guidanceKnowledge of common fraud typologies such as first-party fraud, account takeover, and synthetic identity, alongside core AML concepts including transaction monitoring and suspicious activity identificationAbility to communicate investigative reasoning clearly and collaborate effectively with investigators and team leadsStrong analytical and written communication skills, with experience contributing to quality assessments, defect documentation, and reportingA structured and detail-oriented approach to reviewing case work and identifying inconsistencies or procedural gapsAwesome to haveProgress toward or completion of a professional certification such as CAMS, ICA, or CFEHands-on experience with transaction monitoring systems, AML case management platforms, or fraud detection toolsExposure to quality calibration sessions or control review processes within AML or fraud operationsInterest in supporting peer development through feedback, coaching, or training initiativesFamiliarity with quality reporting, error tracking, or trend analysis across fraud and AML case volumesPlease include a CV in EnglishCurious to learn more about Klarna and what it's like to work here? Explore our career site!Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and "fair chance" ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents."