Technical Program Manager (Consumer Experiences, Retail, E-Commerce)

Job Title: Senior Technical Program Manager – (Consumer Experiences, Retail, E-Commerce)Hire Type: ContractDuration: 12+ Months (Extension Possible)Location: USA – RemoteWe are looking for a Senior Technical Program Manager to lead complex, cross-functional programs across e-commerce, order management, identity & loyalty, search, merchandising, and vendor platforms.Key Responsibilities:Lead programs across multiple engineering teams and external vendorsManage dependencies, critical paths, risks, and integrationsDrive decisions, escalations, and cross-team alignmentCoordinate launch readiness, cutover, rollback, and go/no-go activitiesProvide clear, executive-level program status and communicationRequired Skills:Required• 7+ years in technical program or project management, with at least 3 runningprograms that span multiple engineering teams• Demonstrated ownership of a complex, multi-team delivery in a productionenvironment with real business consequence — a platform migration, a marketlaunch, a major integration, a replatform• Technical fluency sufficient to read a system architecture diagram and identifylikely failure and delay points; to understand API contracts, integration patterns,and data flow; and to hold a substantive conversation with senior engineers• Ability to interrogate an estimate — to ask what is inside it, what is assumed, what isunknown, and what would collapse the uncertainty• Track record of surfacing bad news early and being right about it often enough thatpeople started listening• Written communication that is short, decision-oriented, and calibrated to thereader's altitude• Strong organizational skills — you keep track of a large number of moving partsacross teams, timelines, and open threads without dropping them, and withoutrequiring anyone else to hold the state for you• Ability to translate complexity into simplicity — to take a tangle of systems,constraints, and competing opinions and produce the one-page version that adirector can act on and an engineer recognizes as accurate. Simplification thatloses the important part is not simplificationStrongly preferred• E-commerce, retail, or consumer digital experience background• Experience with commerce platforms, order management systems, or similar multivendorintegration environments• Experience coordinating with external vendor engineering teams and managingdelivery against a roadmap you do not control• Incident and escalation management experience in a production environment• Familiarity with observability practice — knowing what should be instrumentedbefore launch, and what "we can't tell if this is working" costs