Lead Business Analyst

HCLTech is looking for a highly talented and self-motivated Lead Business Analyst for overseeing data analysis, business analysis, and Agile methodology to drive business objectives and improvements. They will play a key role in understanding business needs, analyzing data, and implementing Agile strategies for effective project management. The ideal candidate will have at least 6 years of experience in Business Analysis skillset, knowledge of Salesforce Service Cloud application and experience working in Agile teamsRole/Responsibilities1. Conduct data analysis to identify trends, patterns, and insights that can drive business decisions.2. Collaborate with stakeholders to gather business requirements and translate them into functional specifications.3. Lead and participate in agile ceremonies such as sprint planning, daily standups, and retrospectives.4. Create detailed documentation including user stories, process flows, and technical specifications.5. Work closely with developers and qa teams to ensure successful implementation and testing of solutions.6. Provide guidance and mentorship to junior business analysts and team members.7. Continuously improve processes and methodologies to enhance productivity and delivery efficiency.Minimum RequirementsStrong experience in business requirements elicitation, functional analysis, and stakeholder facilitationProven ability to translate regulated business workflows into clear, testable system requirementsExcellent written and verbal communication skills, with the ability to operate across business and technical audiencesEducation & ExperienceBachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).3–7+ years of experience as a Business Analyst, with experience supporting Health Cloud or enterprise platforms a plusExperience supporting patient services, commercial operations, or healthcare workflows is strongly preferred.Agile certifications such as Certified Scrum Master (CSM) or PMI Agile Certified Practitioner (PMIACP) are a plusDesired QualificationsHealth Cloud & Delivery ModelExperience supporting platforms, preferably Salesforce and/or Health CloudFamiliarity with Agile / DevOps delivery models, user stories, and backlog managementExperience working with integration-heavy solutions and cross‑system dependenciesRegulated IT & Patient Services Experience in healthcare, life sciences, or regulated commercial environmentsUnderstanding of compliance, auditability, data privacy, and validation expectations in Patient Services solutionsAbility to produce clear, traceable documentation suitable for regulated IT deliveryKey InterfacesPatient Services business teams and product ownersStakeholder Success Leads / Product ManagementSolution Architects, Developers, and Integration teamsQA, Validation, and Support teams HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. Compensation and BenefitsA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year