District Leader - LA Metro

District Leaders have a direct impact on defining the retail experience for our customers and employees. Each one is responsible for financial performance, retail experience, and operational duties for all retail locations in their market-and must also ensure the Warby Parker brand is fluently being translated in the store experience with both customers and employees. What you'll do Conduct store visits in district and report regularly to Regional Director, VP of Stores and HQ departments Support New Store Opening leader and Retail Talent Acquisition team for all openings in the district. Regularly identify opportunities to improve the business (sales, employee engagement, NPS) Hold teams accountable for delivering results: sales growth, productivity, talent development, community outreach, new product launches, and training Follow and enforce protocols to ensure risk management and safety Ensure that each Store Leader have the right knowledge to drive the business and develop their own teams while working according to the company strategy and guidelines Manage and execute recruiting, on-boarding, training, developing, and succession planning for store management teams to build retention and reduce turnover Oversee and establish plans for future staff development needs Maintain an overview and ensure that all Employee Relations responsibilities are handled appropriately in the district to ensure a positive work environment Create an inclusive workplace culture by treating all teams and customers with respect Who you are Backed by 3+ years in a multi-unit management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer) Able to build, coach, and retain high-performing teams that meets sales, operational, and financial performance goals Possesses both quantitative and analytical skills A clear, honest, and empathetic communicator who's able to make tough decisions An organized, entrepreneurial go-getter-you're unafraid of taking calculated risks to deliver results An upbeat collaborator with strong interpersonal skills A resourceful problem-solver and out-of-the-box thinker when faced with challenges Curious and willing to question how things are done and how they could be done better Able to inspire your team by promoting our vision and purpose in a compelling way Highly interested in business, technology, and fashion Ready to bring fun into your workplace but willing to put in long hours when required Passionate about providing nothing-but-remarkable service to both customers and employees Willing to travel at least 60% of the time Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) Extra Credit Experience with Google Suite Experience with Apple Products Tech Savvy In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek. Some benefits of working at Warby Parker for full-time employees: Health, vision, and dental insurance Life and AD&D Insurance Paid sick leave 1 Paid Holidays 1 Vacation days per year 1 Retirement savings plan (401(k)) Parental leave (non-birthing parents included) Short-term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement Support Optical Education Reimbursement Free eyewear And more (just ask!) Some benefits of working at Warby Parker for part-time employees: Employee Assistance Program (EAP) Employee Stock Purchase Plan Free eyewear Paid sick leave 2 And more (just ask!) Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA"). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website. 1 WA only: Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).