Front Desk

Director of First Impressions (Front Desk)Are you the kind of person who can make someone feel welcome within seconds of walking through the door? Do conversations come naturally, even with people you've never met?If that sounds like you, HealthCARE Express is hiring for our D.O.F.I. team.D.O.F.I. = Director of First Impressions. This role is more than front desk work. You are the first face, first voice, and first connection our patients experience. That first interaction helps shape their entire visit, and we're looking for someone who can make it count.We're searching for dependable, upbeat individuals who can balance professionalism with personality while helping keep clinic operations running smoothly.What You'll Be DoingIn this role, you'll help create a positive patient experience from start to finish by:Welcoming patients and confirming demographic and account details in our systemAnswering questions and providing guidance throughout the visit processManaging incoming phone calls in a timely and professional mannerKeeping clinic paperwork and patient forms stocked and organizedHandling patient payments, posting charges, and providing receiptsUploading and scanning medical records and supporting documentationProtecting confidential patient information at all timesVerifying insurance information and assisting with patient concernsMaintaining a professional, approachable attitude with both patients and coworkersLearning additional clinic duties through cross-training opportunitiesHelping with tasks outside your primary role when clinic needs ariseLooking for ways to improve workflows and support team successCarrying out daily responsibilities in alignment with our mission, vision, and valuesWhat Makes You a Good FitWe're looking for someone who can stay organized, work efficiently, and communicate clearly in a fast-moving environment. You should be comfortable with computers, confident in customer interactions, and understand the importance of privacy and professionalism.Previous experience in a healthcare or clinic setting is a plus, and familiarity with HIPAA is helpful, but we're just as interested in finding someone with a strong work ethic, a willingness to learn, and a genuine passion for helping people.Schedule & PayPay starts at $15.00/hr, depending on experience.This is a full-time position: Monday-Friday 8:00 AM to 4:00 PM No weekendsBenefits OfferedEligible team members have access to a full benefits package, including:Medical coverageDental insuranceVision insuranceLife insuranceShort-term disabilityLong-term disabilityAccident coverageCritical illness coverageBenefit Time Off (BTO)Bereavement leaveWhy HealthCARE Express?At HealthCARE Express, we believe careers should grow as fast as the people in them. We're committed to developing leaders, encouraging personal growth, and creating a workplace where hard work and fun can coexist.With 16 urgent care clinics, a specialty clinic, and a medical billing department serving communities across Texas, Arkansas, Oklahoma, and Louisiana, we continue to grow and create new opportunities for our team.From themed dress-up days to a strong team culture built on innovation and support, this is a place where your career can take root and run.Ready to be the first smile patients see? Apply today.