Strategic Customer Success Manager - East Coast

ARIS is a Process Intelligence company that helps organizations discover, create, and transform their processes to deliver measurable business outcomes and scale AI with confidence.It combines process design, real execution insight, and AI-driven optimization in a single, integrated platform-enabling organizations to build a governed digital twin of their operations, understand how work actually happens, and continuously deliver value across the enterprise.By providing the process foundation, visibility, and governance required for AI adoption, ARIS enables businesses to deploy and scale Agentic AI safely and effectively, ensuring agents operate on trusted processes, data, and controls.With over 30 years of expertise and recognition from leading analysts such as Gartner and Forrester, ARIS is trusted by global enterprises to turn process intelligence into real business impact.For more information, visit www.ARIS.com and follow ARIS on LinkedIn.Be you, join us.We are currently seeking a Strategic Customer Success Manager to drive measurable customer value and long-term strategic growth across a portfolio of enterprise accounts in the United States and Canada.This role is central to ARIS' mission of enabling organizations to operate with transparency, control, and measurable outcomes in the era of Agentic AI. Sitting at the intersection of business strategy, operational excellence, and technology, the Strategic CSM helps customers transform process intelligence into tangible business impact.Reporting to the Customer Success Director, this role is part of a high-impact Customer Success organization focused on value realization, executive engagement, and expansion of strategic accounts. You will work closely with senior customer stakeholders, as well as internal teams across Sales, Product, and Services, to ensure alignment between customer objectives and ARIS capabilities.What makes this role particularly attractive is the opportunity to act as a trusted advisor to enterprise leaders, influence transformation strategies, and shape how organizations leverage process intelligence and AI-driven execution. You will not only drive adoption, but also define and demonstrate business value, enabling customers to scale their transformation initiatives with confidence.Essential FunctionsManage and grow a portfolio of ~10-15 strategic enterprise accounts across the United States and Canada.Define customer value objectives and translate them into structured success plans.Identify and accelerate quick wins while building long-term transformation roadmaps.Leverage process intelligence to uncover inefficiencies, risks, and opportunities.Drive measurable business outcomes through data-driven insights and execution tracking.Build and maintain strong relationships with executive stakeholders.Deliver compelling executive-level storytelling connecting outcomes to strategic priorities and ROI.Proactively identify risks and mobilize internal resources to ensure customer success.Partner with Sales to drive account expansion, new use cases, and adoption across business units.Guide customers in scaling process intelligence and governance for automation and Agentic AI initiatives.Minimum RequirementsProven experience in Enterprise Customer Success, Consulting, Value Engineering, or Transformation Programs.Strong ability to engage with both operational teams and senior executives.Experience working with business metrics, ROI frameworks, and value realization methodologies.Excellent communication and stakeholder management skills.Fluency in English.Ability to manage multiple complex accounts in a structured and disciplined manner.Nice to HavesExperience in process improvement, operational excellence, or digital transformation initiatives.Familiarity with Process Intelligence, Business Process Management (BPM), or Process Mining.Experience working with enterprise software platforms or analytics solutions.Exposure to AI, automation, or governance frameworks in enterprise environments.Experience working with enterprise customers in the United States and/or Canada.At SAG Aris GmbH we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.