PA - Site Administrator

Position SummaryThe individual filling this position will be the first point of contact for facility personnel in all administrative tasks associated with the inmate call control system. This position has 75% data entry responsibilities: entering, deactivating, and suspending accounts and telephone numbers, transferring, releasing, and adding inmates to the system, suspending inmate debit accounts. In addition, this position requires initiating and tracking all trouble ticket activity. Good customer rapport with on-site clients, staff and other team members is mandatory.Key ResponsibilitiesResponsible for the data entry activity adding and deactivating numbers from calling number lists.Close out prepaid balances and release account balances to DOC staff for inmate releasesProcess requests for blocks and unblocks, upon request from PA DOC StaffMaintain system integrity and quality in the data entry process, by following standardized formats for processing new inmates, transfers, returning inmates, movement, and suspensions. System integrity also includes following standardized formats for entry notations and proofing all work.Ensure that system is operating at peak efficiencies by checking system functionality daily and reporting any outage conditions with the system or phonesFollow processes for initiating outage conditions, make arrangements for technical assistance and dispatch when needed; following-up on ticket status to ensure tickets are meeting contractual requirements for closure. Support the PA DOC staff in general inquiries for report generation or account informationMaintain good recordkeeping documentation, file forms per local procedures, keep up-to-date inventories, and timely report submission (including payroll documents and reports)Work effectively in a remote team environment, actively participating on team calls, and email responses. Maintain a professional, efficient rapport with all customers and team members.Maintain individual and team objectives through the Performance Assessment process.Work with the Team’s Quality Assurance and Control initiatives, identifying and correcting data entry errors through the established processes.Direct interaction with the inmate population through direct conversation, email, or phone calls are strictly prohibited. Only written communication is permitted.Minimal travel required to provide on-site backup coverage is required, and remote back-up for team members on vacation.QualificationsEducationHigh school diploma or equivalentExperience Requirements1-3 years office experience requiredBasic writing, organizational and oral communication skills requiredHigh accuracy in data entry skillsMust possess the ability to adapt to the company culture and remote team dynamicsMust have the ability to work with minimal supervisionMust have good attendance recordMust have a clean driving record and reliable means of transportation Background check and drug screening are mandatory for this positionSupporting Competencies/SkillsEffective and pleasant communicator with all levels of managementProficient in Microsoft Office (Word, Excel, Power Point and Outlook)Ability to type 50 WPMMAbility to work in a fast-paced, multi-tasking environmentAbility to take on special projects with minimal direction and supervisionStrong organizational skills and attention to detailGood problem analysis and solving skillsManage delicate situations in a professional, productive mannerTeam player attitudePunctuality