California Licensed Customer Success Director

A company is looking for an Agentic Customer Success Director. Key Responsibilities Lead the customer in building and nurturing their internal Center of Excellence (CoE) for AI solutions Monitor agent performance and provide data-driven insights to recommend optimizations Coordinate with internal teams and partners to ensure a seamless customer experience Required Qualifications 8+ years of work experience, with 5+ years in Customer Success, Professional Services, or Management Consulting Experience establishing governance frameworks for large-scale digital transformations Strong analytical skills to interpret platform telemetry and usage data Proven track record of managing consumption-based accounts Deep understanding of AI/LLM logic and its business applications