Transit Operations Supervisor, Grade N21

About The Position Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $70,556 to $111,274, based on the candidate’s qualifications and experience. Who We AreThe mission of the Montgomery County Department of Transportation (MCDOT) is to move people and connect places with seamless, equitable transportation options that are safe, environmentally responsible, and support economic growth and vibrancy in Montgomery County. The Department has five divisions: Highway Services, Parking Management, Transit Services, Traffic Engineering and Operations, and Transportation Engineering. We are a large organization with over 1,200 employees and a dedicated County budget of $300 million.The Division of Transit Services coordinates transit services in Montgomery County. Transit accomplishes an essential mobility mission of the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other essential destinations. The Division employs 850+ people and operates nearly 400 buses on 80+ fixed routes throughout Montgomery County. The Division plans, schedules, and manages the County's Ride On bus system, consisting of County-owned and operated buses. Ride On carries roughly 18 million riders annually.Who We Are Looking ForWe are seeking a highly organized,detail-oriented professional with strong communication skills and the ability to manage multiple priorities in a fast-paced transit environment. The ideal candidate excels in scheduling, managing overtime, ensuring accurate payroll processes, and maintaining positive relationships across all levels of the organization. They must demonstrate sound judgment, enforce policy and procedure, administer fair disciplinary actions, and maintain a strong focus on safety. Experience in training and developing staff, handling customer complaints, and driving process improvements is essential, along with the ability to work both independently and collaboratively to support high-quality service delivery.What You'll Be DoingThe Transit Operations Supervisor plays a key role in ensuring safe, reliable, and efficient bus service across Montgomery County. This position oversees Bus Operators across multiple shifts, supports daily field operations, enforces safety and policy standards, responds to service disruptions, and collaborates with internal teams to maintain high-quality transit service. This role is responsible for: Supervising Bus Operators to ensure safe, timely, and efficient service Supervising the front desk, service requirements, operator leave, and other tasks that are assigned Monitoring route performance, operator conduct, and vehicle readiness Responding to service issues such as detours, accidents, weather disruptions, and delays Providing field support, enforcing policies, and ensuring regulatory compliance Administering coaching, performance evaluations, and corrective actions Managing safety procedures and investigating incidents or accidents Using operational tools to monitor service and make real-time adjustments Addressing customer complaints and service concerns professionally Completing administrative tasks, including reports and attendance documentation Supporting training, onboarding, and ongoing development of operators Collaborating with maintenance, dispatch, scheduling, customer service, and other departmentsMinimum QualificationsExperience: Completion of high school or a high school certificate recognized in the State of Maryland.Education: Four (4) years of progressively responsible experience in managing a fixed route/on-demand transit operations that includes supervision and responsibility for employee management, fleet operations, and safety and training (e.g., Transit Coordinator, Transit Communications Leader, Safety and Training Instructor).OR possession of an associate’s degree (A.A.) or equivalent from a two-year college or technical school and four (4) years of experience in the operation of motor coaches, including one year of supervisory or lead experience in the transportation industry.Equivalency: An equivalent combination of education and experience may be substituted.License At Time of Employment Application: Possession of a valid Class C (or equivalent) driver’s license from the applicant’s state of residence. First Day of County Employment: Possession of either a Class B Commercial Driver’s License (CDL) or an Instructional Permit for a Class B CDL, with Passenger and Air Brake Endorsements, issued by the applicant’s state of residence. Upon Completion of Bus Operator Training by Montgomery County: Possession of a Class B CDL, with Passenger and Air Brake Endorsements, from the employee’s state of residence.Note: There will be no substitutions for this section.Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, including a physical examination and drug screening.Preferred Criteria, Interview PreferencesWe will use preferred criteria screening questions: Strong knowledge of Montgomery County’s transit system and geography Proficiency with Ride On operational systems such as Trapeze, Clever Devices, or similar AVL/CAD platforms Experience working effectively within a unionized environment Ability to remain calm, make sound decisions, and lead duringhigh-pressuresituations and emergencies Skilled in conflict resolution, investigations, and preparing clear, detailed written reports Experience drafting professional correspondence in response to public inquiries, compliments, and complaints Proven ability to supervise and provide work direction to a large, diverse workforce, including prioritizing workloads Experience interpreting and explaining federal and Maryland regulations related to transit operations, including ADA accessibility requirements and relevant motor vehicle laws Demonstrated ability to interpret and apply policies and procedures related to work assignments, conduct, and discipline Experience using computer-based systems for data review, analysis, and reportingIMPORTANT INFORMATIONThe Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference .All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.This will establish an Eligible List that may be used to fill both current and future vacancies.If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.