IT Support Technician

IT Support Technician (Direct Hire)Company OverviewManufacturer and installer of outdoor structures including:ShedsPlaysetsPergolasGazebosWorkshopsPrefab backyard studios / ADUsPositionIT Support TechnicianFull-timeDirect hireBased in TexasLocations SupportedCorporate OfficePlano, TXApproximately 66 employeesDepartments include:MarketingCentral CommunicationsAccountingSupply ChainNew Product DevelopmentSalesDistribution CenterIrving, TXApproximately 44 full-time employeesCurrently around 80 temporary employeesHeadcount expected to grow by ~20 employees this year while temp usage decreasesTeams include:Warehouse staffSupply ChainLogisticsTravel / MileageNo mileage reimbursement for normal commuting to either Plano or DFW locationsIf required to travel between both locations in the same day (expected to be infrequent), mileage reimbursement would applyEnvironment / Culture NotesBoth office locations are described as modern and well maintainedFriendly and supportive work environmentIrving/DFW location has many Spanish-speaking employees, though the IT Support Tech will primarily interact with employees who speak EnglishJob description:Primary: Dallas, TX (Distribution Center) Secondary: Plano, TX (Corporate Office)Reports to: VP of Technology; but will work closely with Director of Operations of our DFW facilityFLSA Status: Non‑Exempt (Hourly)Work Environment: Onsite — split between warehouse and corporate officePosition SummaryHiring a hands‑on IT Support Technician to serve as the day‑to‑day technology lifeline for approximately 120 employees across two Dallas‑area sites:A growing, fast‑moving Dallas distribution center supporting shipping, receiving, and warehousing operationsA Plano corporate office supporting sales, customer service, marketing, product development, accounting, and leadership teamsThis is a frontline, high‑visibility role. When a scangun stops scanning, a label printer jams mid‑shipment, or a workstation can’t reach the network, you’re the person who gets it back up and running. You’ll work closely with the VP of Technology and own the end‑user IT experience for both locations. No two days look the same.Why This RoleReal ownership: You’re the face of IT for both sites — your work is visible, impactful, and appreciated daily.Variety and exposure: You’ll be plugged into ongoing IT projects and initiatives, working with experienced leaders and gaining visibility well beyond day‑to‑day support work.Tangible impact: In a shipping environment, downtime is felt immediately — and so is your success when you resolve it.Room to grow: Hands‑on experience with shipping platforms, networking, and Microsoft Entra ID builds a strong foundation for future sysadmin, network, or IT operations roles.Key ResponsibilitiesDallas Distribution Center — Shipping, Receiving & Warehousing SupportServe as the primary onsite IT support for warehouse staff supporting shipping, receiving, and general warehousing operationsKeep shipping and receiving stations fully operational, including scanguns, thermal/label printers, paper printers, shared terminals, and barcode hardwareTroubleshoot day‑to‑day issues with shipping platforms such as StarShip, UPS WorldShip, and Pacejet, including connectivity, printer mapping, label formatting, and integration issuesRespond quickly during shipping cutoffs and high‑volume periods where uptime directly impacts orders going out the doorMaintain and replace warehouse‑floor IT hardware; coordinate with vendors on repairs, RMAs, and consumables (labels, ribbons, batteries)Ensure warehouse IT equipment meets safety, security, and operational standards for an active distribution environmentPlano Corporate Office — End‑User & Network SupportProvide primary onsite IT support for front‑office teams, including sales, customer service, finance, and leadershipSet up new‑hire workstations end‑to‑end: imaging, peripherals, monitors, phones, account access, and software installationDeliver deskside and remote support for Windows PCs, laptops, printers, conference room technology, and mobile devicesHandle basic network troubleshooting (wired/Wi‑Fi connectivity, VPN, DNS, printer networking, switch port issues) and escalate complex network problems as neededSupport Microsoft 365 (Outlook, Teams, OneDrive) and guide non‑technical users through solutions with patience and clarityUser Access & AdministrationCreate and manage user accounts and permissions in Microsoft Entra ID and Microsoft 365Handle password resets, MFA issues, and basic security access requestsExecute technology onboarding and offboarding checklists for both locationsDocumentation, Inventory & EscalationMaintain accurate IT asset inventory across both sitesDocument tickets, resolutions, and recurring issues in the ticketing systemEscalate complex issues to senior IT resources or vendors when appropriateAssist with IT projects, system upgrades, and rollouts as directed by the VP of TechnologyWhat Success Looks Like in Your First 90 Days30 days: You know every shipping station, scangun, and label printer in the Dallas warehouse, and front‑office tickets in Plano are being resolved with quick turnaround.60 days: You’re independently resolving most StarShip, WorldShip, and Pacejet issues, handling Microsoft 365 and network questions, and onboarding new hires end‑to‑end.90 days: You’re a trusted operator at both sites — proactively identifying recurring issues, recommending improvements, and contributing to broader IT initiatives.Required Qualifications2–5 years of experience in IT support, desktop support, or help deskStrong working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive)Basic experience with Microsoft Entra ID user administrationComfort supporting printers, scanners, label printers, and peripheralsExperience providing onsite IT support in an office or operational environmentBasic networking troubleshooting skills (LAN, Wi‑Fi, connectivity issues)Strong customer service skills and the ability to communicate clearly with non‑technical usersAbility to prioritize requests based on operational impactValid driver’s license and ability to travel between Dallas and Plano sitesPreferred QualificationsExperience supporting a warehouse, distribution center, or shipping operationFamiliarity with StarShip, UPS WorldShip, Pacejet, or similar multi‑carrier shipping platformsHands‑on experience with warehouse hardware (scanguns, Zebra or similar thermal printers, shared shipping PCs)Experience using ticketing systems (ServiceNow, Jira, Freshservice, etc.)IT certifications (CompTIA A+, Network+, Microsoft) — helpful but not requiredSelf starter, takes iniative, detail oriented, excellent at problem solvingPhysical & Work RequirementsOnsite presence required at both Dallas and Plano locationsAbility to lift up to 60 lbs (PCs, monitors, printers, label stock, shipping hardware)Comfortable working in both a climate‑controlled office and an active warehouse environmentOccasional flexibility around warehouse shipping cutoffs may be required