Operations Manager - Clerk of the Board

If you’re energized by complex operations, high‑impact responsibilities, and leading a dedicated team, this opportunity stands out. Help us drive accuracy, compliance, and service excellence across the Clerk of the Board (COB) Division!If you’re interested—or know someone who would be—be sure to apply via our Careers Webpage, through Job Opening 100942 by 5/22/26.MINIMUM QUALIFICATIONSBachelor's degree.A minimum of three (3) years of progressively responsible professional experience in public administration, legislative affairs, communications, or operations, to include one (1) year in a supervisory capacity within the last (5) years. Experience working with elected officials or in a government or legislative setting is highly desirable.POSITION SUMMARYThis position is responsible for leading and overseeing the operational and administrative functions of the Clerk of the Board (COB) Division, including the management of the Clerk’s ex-officio duties in accordance with the Florida Constitution, the County’s Home Rule Charter, and the Board of County Commissioners’ (BCC) Rules of Procedure. The role directs a team supporting a wide range of critical processes, including official meeting advertising and indexing, public records and financial disclosure compliance, board appointment coordination, licensing and registration programs, and financial transaction processing.The incumbent ensures the accurate, timely, and compliant execution of all assigned functions within a complex, high-volume, and deadline-driven environment where errors may have significant operational and public impact. This position requires balancing hands-on operational involvement with strategic oversight to maintain continuity of services while identifying and implementing process improvements and modernization opportunities.This position exercises considerable independent judgment and discretion, particularly in matters involving compliance, public records, and sensitive information. The incumbent is also responsible for leading, mentoring, and developing staff, fostering accountability and performance across a team with varying levels of experience. Regular attendance at Board and Commission proceedings may be required.ESSENTIAL DUTIES AND RESPONSIBILITIESLead, supervise, and develop a team of approximately 8 staff responsible for administrative and operational functions supporting the County Commission and COCC activities.Oversee daily operations to ensure accuracy, timeliness, and compliance across functions including, but not limited to, meeting advertising, live meeting indexing, attestations, and public records.Manage and monitor statutory and regulatory compliance processes, including lobbyist and principal registrations, financial disclosures, board appointments, and specialized licensing/application programs.Ensure proper handling of financial transactions, including cashiering, reconciliation, reporting, and invoice processing, maintaining strong internal controls and audit readiness for assigned staff.Lead recruitment, training, coaching, and performance management efforts; foster a culture of accountability, collaboration, and service excellence.Analyze current processes and identify opportunities for modernization, automation, and continuous improvement.Establish and enforce quality assurance standards to minimize errors in high-impact, public-facing processes.Coordinate and prioritize multiple overlapping deadlines and workflows, ensuring continuity of operations in a high-volume, deadline-driven environment.Develop, implement, and maintain standard operating procedures, policies, logs, and performance metrics.Prepare reports, correspondence, and presentations related to operational performance, compliance, and process improvements.Respond to sensitive or complex issues with sound judgment, discretion, and a high level of confidentiality.Oversee and ensure the accurate, timely, and appropriate dissemination of information to elected officials, the media, and the public, maintaining transparency, compliance with public records requirements, and alignment with organizational policies and procedures.Support senior management and perform other related tasks as required.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of governmental administrative operations, preferably within county or municipal environments.Understanding of public records laws, financial disclosure requirements, and compliance frameworks.Familiarity with financial processes such as cashiering, reconciliation, and invoice management.Awareness of process improvement methodologies (e.g., Lean, continuous improvement principles).Strong leadership and team management skills, with the ability to coach, mentor, and develop staff at varying levels.Excellent organizational and time management skills, with the ability to manage competing priorities and tight deadlines.Analytical and problem-solving skills, with attention to detail and accuracy in complex processes.Effective communication skills (written and verbal), including the ability to convey complex information clearly to staff and the ability to tailor messaging appropriately for elected officials, media representatives, and the public.Process evaluation and improvement skills, including identifying inefficiencies and implementing solutions.Conflict resolution and decision-making skills in high-pressure or sensitive situations.Proficiency in standard office and financial systems, databases, and reporting tools.Proficiency in customer service and public relations techniques.Ability to balance strategic oversight with hands-on operational involvement.Ability to maintain a high level of accuracy and accountability in a fast-paced environment.Ability to interpret and apply laws, regulations, and policies consistently and correctly.Ability to build strong working relationships with internal and external stakeholders.Ability to exercise sound judgment, discretion, and confidentiality in handling sensitive information.Ability to adapt to changing priorities, regulations, and organizational needs.Ability to drive change and foster a culture of continuous improvement.Ability to motivate, hold accountable, and develop a diverse team.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTSWork is primarily office-based with extended periods at a computer. May involve light lifting (up to 10 lbs).NOTEThis description is a representative summary of major job duties. Additional responsibilities may be assigned as necessary.