Remote Account Manager, Nevada

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. Position Summary:The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Salary Range:$60,000.00-$70,000.00/yr based on experience plus bonus potentialLocation:This is a remote role, but this account manager will service the Nevada territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.Responsibilities:Use effective industry skills and abilities to support our innovative transportation servicesExercise excellent customer service while identifying and properly escalating potential daily challenges or service deficienciesAssist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accountsResponsible for the continuous improvement of a safe, efficient, and effective transportation systemLiaise between EverDriven and our clients while providing guidance, direction, and feedbackMaintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and proceduresMonitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providersDevelop and maintain open communication channels with project contractors, community officials, and agency staffCooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspectionsUnderstand and follow safety rules established by regulatory bodies and client contractsAs a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)Requirements:Minimum education of a bachelor's degree or equivalent experienceExperience in transportation and/or operations is a plusStrong professional communication and customer service skillsAbility to effectively work with diverse groups of customers and service providersSet priorities wisely, multitask, and dynamically solve problemsStrong familiarity and comfort level with Microsoft Word, Excel and Outlook.Valid Driver’s License with a good driving record.Drug Screen and Background Check is a Condition of EmploymentDaily travel as requiredBenefitsMedical, Dental, Vision insuranceVirtual Doctor Visits with $0 Co-PayLife Insurance (company paid)Short Term Disability Insurance (company paid)Long-Term Disability Insurance (company paid)Flexible Time Off (FTO)Paid HolidaysPaid Time to VolunteerFlex Spending Account (FSA)401K Plan (with an awesome employer match!)Employee Assistance ProgramEmployee Discounts Program#LI-RemoteEqual Opportunity Employer EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. Visit our website and learn more about us at www.EverDriven.com