Sales Operations Manager

Arlo Hotels, an independent lifestyle hotel brand, is seeking a Sales Operations Manager based out of the HQ office to support our Manhattan portfolio. This is a portfolio-based operational leadership role designed to strengthen execution, drive process efficiency, and standardize sales workflows across properties.It is a hands-on operational position responsible for improving booking accuracy, reducing process gaps, and creating structure behind the scenes so Sales leaders can remain focused on revenue generation and client relationships.The Sales Operations Manager will partner closely with Sales, Revenue, Front Office, and Finance and will report to the Head of Sales.The role exists to bring consistency, accountability, to how Sales executes across the Manhattan portfolio.RESPONSIBILITIES AND AUTHORITIES:Manage all 5-9 room bookings across NYC hotelsSupport negotiated transient and one-off corporate reservationsOversee airline inventory and allocations (Midtown focus)Support group rooming list updates after initial Sales & Service entryAct as operational escalation point for reservation-related issuesCorporate & Group Sales Support Support with new NG and AMB account setup and rate loadingTrack corporate production and support account reportingSupport group commission tracking and ensure alignment with FinanceSupport follow-up and tracking of Front Desk Referral & Lead Capture leadsEnsure corporate booking processes are streamlined and consistentCoordinate W9 documentation and billing clarificationsAct as secondary operational point person for group-related reservation issuesSupport month-end reporting preparation for Executive Leadership and OwnershipAirline Segment Oversight• Manage airline allocations and booking adjustments• Ensure rate integrity and inventory alignment• Partner with Revenue when demand shifts require adjustmentsThird-Party Reservations Oversight• Guide the third-party reservations team• Establish clear SOPs and quality standards• Monitor response times and booking accuracy• Identify opportunities to expand this team for additional support• Serve as liaison between Sales and external reservation supportREQUIREMENTS:Education:Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:1-2 years of hotel sales, sales operations, or reservations experience requiredCollege or university degreeExperience supporting corporate and group segments requiredMulti-property or portfolio experience preferredPrior experience in a Sales Coordinator or similar commercial support role strongly preferredExperience working in a fast paced, innovative, lifestyle brand is a plus, with ability to move quickly by being adaptable, proactive and ready to wear multiple hats is key to thrivingHighly organized and detail-oriented Knowledge: Knowledge of general hotel operationsStrong working knowledge of Opera Cloud PMS requiredExperience with Delphi S&C and Lanyon preferredStrong proficiency in Microsoft OfficeKnowledge of general administrative dutiesKnowledge of Opera Cloud PMS, Delphi S&C, Lanyon and other hotel software systemsFamiliarity with commission processes and rate loading proceduresSalary: $85,000 - $95,000 Yearly