Senior Service Delivery Manager

🚀 Hiring: Senior Manager, Service Management (ServiceNow) | Chicago or NYC | HybridSeeking a transformative IT leader to build and run a global service management function from the ground up at a global law firm. You will hold ultimate authority over the ServiceNow platform roadmap, shifting the firm from traditional SLAs to experience-based metrics (XLAs).Key Responsibilities:🔹 Global Operations: Define service ownership and run daily operations across internal teams and external vendors.🔹 ServiceNow Governance: Standardize workflows and eliminate fragmented platform usage. 🔹 Modern ITSM & SIAM: Align external vendors to shared outcomes while optimizing core ITIL practices.🔹 Proactive Observability: Use endpoint telemetry and data to resolve issues before they impact user productivity.What We’re Looking For:✔️ Senior leadership in global service delivery (Professional Services preferred).✔️ Deep expertise in ServiceNow platform optimization, ITIL, and SIAM frameworks.✔️ High data literacy—fixing underlying operational and data quality issues.#ITSM #ServiceNow #ITIL #SIAM #TechLeadership #ChicagoJobs #NYCJobs #Recruiting #JobOpening #LawFirmJobs