Audio Video Technical Support

A company is looking for a Part-Time Audio Video Technical Support Technician. Key Responsibilities Provide technical support to customers via calls, portal requests, and emails, ensuring effective and timely resolutions Troubleshoot and resolve hardware and software issues, collaborating with team members to escalate complex problems Create and update knowledge base articles and participate in technical training to enhance product knowledge Required Qualifications Associate degree in information systems, engineering technology, computer programming, or related fields; non-technical majors with relevant experience may be considered Must be at least 18 years old Fluency in English, both written and verbal No immigration sponsorship available for this position