Customer Support Representative

Customer Support Associate – SeatGeek Job DescriptionLocation: Remote – PhilippinesExpected Start date: October 19, 2026Working hours: 8AM - 5PM ESTWorking days: 5 working days in a week with 2 days off in a rowCompensation: $700 per monthAbout SeatGeekSeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry.As a Customer Support Representative supporting SeatGeek through Frontier, you’ll help fans navigate every stage of their live-event experience. From accessing tickets before a major game to resolving an unexpected issue close to event time, you’ll provide clear, empathetic, and dependable support when customers need it most.You’ll assist customers through phone, email, and live chat while developing a strong understanding of SeatGeek’s platform, policies, and customer experience standards. This is a great opportunity for someone who enjoys solving problems, communicating with people, and creating positive experiences in a fast-moving environment.What you’ll doSupport SeatGeek customers through phone, email, and live chatHelp customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changesInvestigate customer concerns using SeatGeek’s systems, policies, and internal resourcesCommunicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situationsTake ownership of customer issues and work toward accurate, timely, and practical resolutionsDocument customer interactions and resolutions accuratelyIdentify situations that require additional support and escalate them through the appropriate channelsMeet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherenceParticipate in regular coaching, quality reviews, training, and team meetingsFollow all customer-data, account-security, confidentiality, and information-security requirementsShare recurring customer concerns and process gaps with the Team Lead to help improve the overall fan experienceCollaborate closely with teammates and internal partners to create a consistent and reliable customer experienceWhat you haveAt least two years of experience in customer support, customer service, contact-center operations, or another customer-facing roleStrong spoken and written EnglishExperience assisting customers through phone, email, or live chat; experience working across multiple channels is preferredA customer-first mindset and the ability to remain calm and helpful during difficult conversationsStrong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalatedHigh attention to detail and the ability to document information accuratelyComfort learning new systems, policies, and workflowsAbility to manage multiple priorities in a fast-paced environmentA track record of reliability, punctuality, and ownershipOpenness to feedback and the ability to apply coaching quicklyA collaborative, “one team” approach to working with colleaguesRemote-work requirementsA reliable computer that meets the required technical specificationsA stable high-speed internet connection suitable for voice and video callsA dependable backup internet connectionA quiet and professional workspaceA reliable headset with a microphoneAbility to meet SeatGeek and Frontier’s information-security and workspace requirementsTrainingYou’ll complete a full-time, two-week training program beginning October 19, 2026. The program will introduce you to SeatGeek’s platform, customer experience standards, support systems, policies, and phone, email, and chat workflows.To move into the live customer support team, you’ll need to successfully meet the program’s attendance, knowledge, quality, security, and customer-simulation standards. The expected production start date is November 2, 2026.Why you’ll love this roleYou’ll help fans enjoy memorable sports, concert, theater, and live entertainment experiencesYou’ll solve meaningful customer problems rather than simply provide scripted responsesYou’ll be part of a new team and have the opportunity to help shape how it growsYou’ll gain experience supporting a leading technology platform in the live-events industryYou’ll work with a collaborative team that values ownership, transparency, and continuous improvementCompensation and benefitsMonthly compensation: $700 per monthFull-time, remote working arrangement