Exceptions Analyst

EXCEPTIONS ANALYSTDepartment: SynergyLocation: Hybrid (In office Tuesday, Wednesday, and Thursday)Wage: $15.75 + Performance bonusOverviewThe purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!ResponsibilitiesAs an Exceptions Specialist, you will:Research and resolve anomalies in utility provider bills. Communicate with utility providers and clients through email and on the phone. Determine the best course of action to resolve issues and contacting the necessary party. Detect inefficient processes and find innovative solutionsMedium phone usage-outbound calls with providers and clients, 25% of your day.QualificationsAttention to detailAbility to explain complex ideas, both verbally and written, using clear, professional languageAbility to prioritize time well and push yourself to consistently achieve higher goalsProblem-solving skills – ability to independently use the resources and tools provided to youComfortable using a computer, Google Drive, and ExcelCommitted to quickly learning and adapting to new computer softwareAbility to meet deadlinesAs an Exceptions Specialist, you will also be eligible for performance-based bonuses.