Customer Success and Insights Analyst

Customer Success and Insights Analyst page is loaded## Customer Success and Insights Analystremote type: Remotelocations: 09142 - MedSleuth Opstime type: Full timeposted on: Posted Todayjob requisition id: R0448406Posting Date03/11/20267755 Pardee Ln, Oakland, California, 94621-3040, United States of AmericaCustomer Success and Insights AnalystMedSleuth is seeking a Customer Success and Insights Analyst for our life-saving platform of services provided to the organ donation sector of healthcare. This role sits at the intersection of customer support, customer relationship management, and product insight. You will own key customer interactions, transform support and customer data into actionable product intelligence, and build repeatable processes to enhance a small, fast-moving team. We are looking for candidates who share our passion for tackling complexity head-on, and are eager to help improve the lives of patients and support those who care for them.As a Customer Success and Insights Analyst you will:*** Manage all aspects of frontline customer response* Create and maintain accounts* Ensure adequate communication platforms are active* Develop and present customer training sessions* Own support triage, escalation paths, and response workflows* Manage strategic customer accounts, ensuring proactive communication and risk mitigation* Identify top drivers of support volume and recommend product and process improvements* Create and maintain knowledge base content, templates, and playbooks* Manage various project portfolios and play an advisory/liaison role between client and technology teams* Develop a deep understanding of service/business group strategies to support and drive priorities within the portfolio* Other duties as assignedQualifications* Bachelor's Degree in quantitative field (e.g., economics, mathematics, engineering, etc.) or otherwise demonstrate quantitative acumen* Background or interest in healthcare, patient care, or health technology* Strong computer skills and proficiency in MS Excel and PowerPoint required* Experience in customer facing role* In addition to PPT and Excel, experience in the following areas is preferred: CRM applications, project management applications, remote work/collaboration tools (e.g., Salesforce, Jira, Confluence, Google Suite)* Demonstrated track record of presenting trainings and demonstrationsWhat We'll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out. Support for you and your family: Family resources, EAP counseling sessions, access Headspace(R), backup child and elder care, maternity/paternity leave and more.* Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.#LI-SM5At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.This position will be open for a minimum of three days.The Salary Range for the role is $76,000.00 - $105,000.00 per year.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hourFor location-specific minimum wage details, see the following link:Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.To learn more about what it means to be a part of our Village, visit .DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click .We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. J-18808-Ljbffr