Residential Warranty Service Representative

The Role at a GlanceWe are looking for a highly organized, empathetic, and technically savvy Warranty Service Representative to join our team. In this role, you aren't just "fixing things"—you are the face of our company after the keys are handed over. You will be responsible for managing the post-closing relationship with homeowners, ensuring that their new home meets our high standards of quality and their peace of mind remains intact.Key ResponsibilitiesRelationship Management: Act as the primary point of contact for homeowners during their warranty period (typically the first 1–2 years).Assessment: Determine if items fall under the established Residential Construction Performance Guidelines.Trade Coordination: Schedule specialty team members accordingly to operating procedures to ensure repairs are completed correctly and on time.Administrative Excellence: Maintain detailed records of all service requests, work orders, and communications within our CRM/Warranty software.What We're Looking ForTechnical Skills & ExperienceExperience: 2–5 years in trade, customer service within the residential construction industry.Conflict Resolution: Proven ability to handle difficult conversations with homeowners while maintaining a professional and helpful demeanor.Tech Literacy: Proficiency in software (e.g., BuildPro, CoConstruct, or BuilderTrend) and Microsoft Office.Core CompetenciesThe "Fixer" Mentality: You enjoy solving puzzles and finding the root cause of a problem.Empathetic Communicator: You can explain complex construction concepts to a homeowner in a way that is easy to understand and reassuring.Master of Logistics: You can juggle multiple schedules and deadlines without breaking a sweat.