Coordinator, IS Regional Office

The Coordinator, IS Regional Office serves as the technical lead and senior escalation resource for regional support operations. This role is responsible for delivering hands-on technical solutions, driving issue resolution, and ensuring operational consistency, while partnering with the Regional IS Manager to support day-to-day activities.Primary Responsibilities and/or Essential functions:Serve as the primary escalation point for complex technical issues across desktop, mobile, and conference technologiesProvide advanced troubleshooting and hands-on resolution of issues related to:Windows 11 and macOS environmentsMicrosoft Office Suite and OutlookLaptop configuration and deploymentSmartphones and mobile device managementVirtual MachinesDocument management systemsFile share document accessConfigure, support, and troubleshoot Zoom and other conference room technologies ensuring reliable operation of AV and meeting room systemsAssist in distributing work across team members and balancing deskside vs. remote supportSupport cross-office collaboration (Silicon Valley, San Francisco, Los Angeles) to manage workload and knowledge sharing effectivelyIdentify trends and recommend improvements to tools, workflows, and support processes to Regional IS managerPromote effective use of the knowledgebase and standard troubleshooting practicesAssist with training, onboarding, and offboarding for Weil staff; partnering with the NY Training team to identify and standardize training requirements.Provide guidance and technical mentoring to team membersEnsure consistent follow-up and clear communication with usersBuild and maintain strong relationships with end users and IS escalation teamsAny additional responsibilities as required by management.Knowledge, Skills & Abilities: 5+ years of IT support experience with strong hands-on technical expertiseAdvanced knowledge of:Windows 11, Microsoft Office Suite, and OutlookmacOS and virtual desktop environmentsLaptop provisioning and new hire setupsMobile device management (Intune) and smartphone configurationConference room technologies (Zoom, AV systems)Document management systemsExperienced with ticketing systemsHighly organized and comfortable communication with all levels of staffProven ability to troubleshoot complex technical issues independentlyStrong communication and problem-solving skillsAbility to lead through influence without direct authorityExperience in a professional services environment preferredEducation/Certifications:Bachelor’s degree preferred or equivalent experienceEstimated hourly rate is $57.69 - $68.68 ($105,000 - $125,000 annually). This position is overtime and bonus eligible. Compensation decisions within the range are dependent on the facts and circumstances of each case including but not limited to the individual's skills, experience, and qualifications.Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran’s status, genetic information or any other legally protected status.