Senior IT Program Manager - Integrations and MDM Service Delivery

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeThe preferred working location for this role is the Medtronic facility located in Mounds View, Minnesota; however, the individual may also work remotely within the US or onsite at another US-based Medtronic facility.The Service Delivery Manager for System Integration Services and Master Data Management (MDM) is accountable for service delivery of System and Core Data Integration Services and technologies and Master Data Management Service Delivery to ensure operations are running BAU (Business as Usual) and deliver best in class operational services and quality to managed service provider(s). Working with cross-functional teams of business analysts, technical architects, process teams and project managers this role will act as a single point of contact coordinating change and operational support activities; continuous improvement and ensuring current and future service levels are met.We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact.Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninITCAREERS THAT CHANGE LIVESIf you are an IT professional with a deep understanding of service excellence and process management and governance with a passion for operations optimization, we encourage you to apply and become a key contributor to our organization's service excellence.Deliver world class service excellence to our stakeholders.Managing service providers to agreed upon SLA’sDrive excellence in performance of support vendors and internal teams towards problem resolution.Drive escalations with third party service providers and Medtronic application leads as needed.Track and manage the portfolio of Problem Records, providing reporting and updates to all stakeholders.Optimize processes and provide service excellence to our stakeholders with KPI metrics.Adhere to agreed-upon escalation process to handle issues concerning day-to-day activities.Ensure usage of change and release processes and other requirements by the MSP(s).Hold vendor accountable, monitor and report on efficiency & effectiveness measures included in the vendor solution.Manage projects and enhancement requirements while ensuring alignment to financial commitments.Forecast future work and coordinate with MSP leadership to appropriately staff for future work.Build, execute and manage cost of SOWs for portfolio of projects.Manage and monitor usage of enhancement hours available.Direct onboarding and offboarding for managed service provider staffOversee account creation and deactivation as well as system access.Ensure training compliance.Maintain license compliance.MUST HAVE (Minimum Qualifications)Bachelor’s degree7+ years of experience with a bachelor’s degree or 5+ years of experience with an advanced degreeNICE TO HAVE (Preferred Qualifications)Strongly Preferred:Previous Medtronic experienceBachelor’s or advanced degree in Computer Science, Electrical/Electronics Engineering, Information Technology, or relevant technical disciplinePrior managerial experienceNeed someone who has a strong technical background in a variety of Technologies, both on the app and Infra stack.Need someone with solid background in owning/driving App/Infra modernization initiatives.Solid background in leading in a Dev Ops Environment, focused on continuous improvement.Need someone with a very strong Product Ownership and/or Technical Project Management background.Self-driven, independent, and strong leader who can deliver extraordinary outcomes from global teams comprising of internal employees, product vendors and third-party service providers.Strong Business Relationship Management, Vendor Management, Negotiation, written and verbal communication skills.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$150,400.00 - $225,600.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About MedtronicMedtronic benefits and compensation plansWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity here.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.At Medtronic, most positions are posted on our career site for 3-7 days.