Enterprise Field Engineer – Post-sales

About CodeRabbitCodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.Role OverviewThe Enterprise Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Enterprise tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit.This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.What you will do:Lead technical onboarding and implementation for new customers, ensuring a smooth and successful deployment of the CodeRabbit platformTranslate customer requirements into implementation plans, configurations, and best practices tailored to their environmentConfigure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environmentsDeliver customer trainings, workshops, and enablement sessions to drive adoption and long-term successConduct regular configuration and architecture reviews to ensure customers are leveraging CodeRabbit effectively and following best practicesAct as a technical escalation point for complex issues, partnering with Support, Product, and Engineering teams to drive timely resolutionProactively identify opportunities to improve customer outcomes, performance, and usage of the platformProvide structured feedback to Product and Engineering based on customer usage, challenges, and feature requestsStay abreast with industry trends and emerging technologies in AI-powered development tools and platformsContribute to internal documentation, implementation playbooks, guides, and best practicesPartner closely with pre-sales teams to ensure a seamless transition from sales to onboarding and ongoing successWhat you will bring:5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environmentExperience leading enterprise customer onboarding, implementation, or post-sales technical engagementsExperience working with diverse stakeholders, from technical teams to business leadersStrong organizational skills and ability to manage multiple customer engagements simultaneouslyStrong experience with software development tools and platformsComfortable working with command line tools and debugging technical issuesKnowledge in cloud platforms (AWS, GCP or Azure)Excellent communication and interpersonal skillsStrong sense of ownership, self-motivation and eagerness to solve problems and improve customer outcomesWillingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowingBonus Points for:Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g., Terraform), CI/CD tools (e.g., GitHub Actions)Experience supporting production environments and handling technical escalationsExperience designing or reviewing system architectures in enterprise environmentsOTE for this role is $200k-$250k. Actual salary will be based on job-related skills, experience, and location.