Salesforce CRM Integration Architect (Service Cloud)

Salesforce Data Cloud & CRM Integration Architect (Service Cloud)Citizen, GC, C2C, 1099, W2, StemOPT, encouraged to apply Living out of State: Please be willing to move to VA (relocation not provided)Duration: 1 year, with possibility for another year extensionJob SummaryWe are seeking a highly technical Salesforce Data Cloud & CRM Integration Architect with strong hands-on experience in Salesforce Data Cloud, Salesforce Service Cloud, API-led integrations, and enterprise CRM ecosystems.This role is focused on leading and supporting end-to-end Salesforce Data Cloud implementations, integrating enterprise systems with Salesforce, and enabling scalable customer data and customer service operations.The ideal candidate should have strong technical expertise in API integrations, middleware platforms, customer data architecture, and Salesforce CRM integrations. Candidates should have experience implementing Salesforce Data Cloud solutions involving multiple enterprise data sources and real-time integrations.This is not a purely functional Salesforce architect role. Strong technical integration expertise and hands-on implementation experience are required.Key ResponsibilitiesSalesforce Data Cloud Implementation (Primary Focus)Lead or support end-to-end Salesforce Data Cloud implementationsIntegrate multiple enterprise data sources into Salesforce Data CloudConfigure customer data ingestion and data integration processesSupport identity resolution and unified customer profile architectureEnable customer segmentation, activation, and enterprise customer data use casesDesign scalable customer data integration patterns across enterprise systemsEnsure secure, scalable, and reliable customer data flowsSalesforce CRM & Service Cloud ArchitectureDesign and implement scalable Salesforce Service Cloud solutionsArchitect customer service workflows, case management processes, and CRM integrationsOptimize Service Cloud for enterprise-scale customer support operationsWork across Service Cloud and Sales Cloud to ensure seamless customer data flowSupport omni-channel routing, CTI integrations, and knowledge management workflowsIntegration Architecture & API SolutionsDesign and implement API-led integrations between Salesforce and enterprise systemsBuild scalable integration solutions using:REST APIsSOAP APIsMiddleware platforms such as MuleSoft, Boomi, Informatica, or similar technologiesDevelop real-time and batch integration solutionsDefine integration best practices for:Data flowError handlingRetry mechanismsPerformance optimizationScalability and reliabilityTroubleshoot and support complex enterprise integration challengesCRM Data & Enterprise SystemsDefine and manage CRM data models and enterprise integration patternsEnsure data consistency, governance, and integrity across enterprise systemsSupport enterprise customer data movement across internal and external applicationsCollaborate with engineering and business teams to translate business requirements into scalable technical solutionsStakeholder CollaborationParticipate in technical design discussions and architecture reviewsWork closely with developers, architects, business analysts, and product teamsSupport Agile delivery processes including sprint planning and technical implementation activitiesRequired QualificationsSalesforce Data Cloud Experience (Must-Have)Strong hands-on experience with Salesforce Data CloudExperience supporting or leading end-to-end Salesforce Data Cloud implementationsExperience integrating multiple enterprise data sources into Salesforce Data CloudUnderstanding of:Customer data unificationIdentity resolutionCustomer profile architectureEnterprise customer data flowsSalesforce & CRM ExperienceStrong experience with Salesforce Service Cloud (mandatory)Experience with Sales Cloud and CRM data modelsStrong understanding of:Case managementCustomer support workflowsEnterprise CRM ecosystemsIntegration & API Expertise (Must-Have)Strong hands-on experience with:REST APIsSOAP APIsAPI integration patternsEnterprise system integrationsETL processes and data pipelinesExperience with middleware/integration platforms such as:MuleSoftBoomiInformaticaor similar technologiesTechnical SkillsStrong understanding of enterprise data architecture and integration designAbility to guide and support technical implementation activitiesExperience with SQLScripting/programming experience such as Python is a plusCloud & ToolsExperience with cloud platforms such as AWS, Azure, or GCPFamiliarity with Jira, Confluence, and Agile delivery environmentsExperience8+ years of overall experienceProven experience in:Salesforce Data Cloud implementationsSalesforce integrationsAPI architectureEnterprise CRM integrationsService Cloud solution designMiddleware and integration platformsPreferred QualificationsBanking or financial services domain experienceSalesforce certifications such as:Data Cloud ConsultantIntegration ArchitectApplication ArchitectSystem Architector similar certificationsIdeal Candidate ProfileThe ideal candidate is a technically strong Salesforce integration specialist with real-world Salesforce Data Cloud implementation experience, deep CRM integration expertise, and strong API/middleware capabilities.Candidates with hands-on implementation experience involving enterprise customer data platforms, Salesforce integrations, and Data Cloud deployments will be prioritized over purely functional or governance-focused architecture backgrounds.