Account Manager

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from homeVisa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. The ability to follow through on projects and maintain accountability is critical for this role. Account Managers need to excel in problem-solving.Essential Duties and Responsibilities. (Other duties may be assigned)Serve as the main point of contact in all matters related to client concerns and needsBuild and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewalsWork with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being metDevelop a thorough understanding of our products and service offerings to better upsell and cross-sell to clientsDevelop and manage statements of work that meet client needs, outline the agency's services and compensation, and minimize the agency's risk. Monitor account activity against the statement of work and alert the internal team about out-of-scope activity, and then manage scope changes or additional needed changesGenerate progress reports for clients and senior leaders within the organizationHandle inquiries and requests from customers and address their needsDriving the end-to-end media process between the client and internal teamsPartnering closely with campaign management on campaign activation, trafficking, and optimizationsOwning communication and updates with clients and internal stakeholders regarding campaignsWorking closely with data analytics to ensure reporting accuracySharing actionable insights and recommendations to support supplier's strategy and driving incremental revenueSupporting / Overseeing monthly campaign billing, ensuring accuracy and deliveryWork with Sales professionals to develop proposals, provide deal evaluation, revisions, and follow-upCollaborate on Quarterly Business Reviews Maintain relationships, manage the day-to-day business with clients, and identify growth opportunities to drive additional revenue beyond the original contracted amountLead campaign kick-offs and performance discussions with clientsDeliver on all role-specific accountability metrics and goalsQualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.2-4 years experience in account management/coordination or sales in a marketing or agency setting, or equivalent duties.Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to client needsExperience in building media plan recommendationsExcellent follow-through and no hesitation in ensuring accountability across teamsFamiliarity with analytics, advertising data / tech, and DMP technologiesProblem-solving skillsWillingness and desire to be a key individual contributor and strong team playerStrong written and verbal communication skills, presentation skills along with cross-company and partner collaboration skillsAbility to be clear, concise, and effective in communicationCapability to work proactively under pressure and handle multiple ad hoc requestsHigh level of comfort escalating and presenting key issues to managementExperience leading and collaborating with cross-functional teamsEducation:Bachelor's degree from a four-year college or university, degree or concentration in advertising, marketing, or communications preferredTotal Perks PackageThe chance to be a part of a growing company and the next success storyAmazing opportunities for career developmentRecognition programsEmployee referral bonusHybrid work schedule; 3 days in the office, 2 days working from homeFun and collaborative work environmentCasual dress codeInsurance Coverage (medical, dental, vision, life, and disability)401(k) retirement plan, with employer 4% matchWork/life benefits, including mental health and wellbeing supportFlexible Time Off PolicyPaid holidays, including agency closing Christmas Eve-New Year's DayPaid leave options, including sick leave, medical leave for self and family, and parental leaveCalifornia Residents - Please review our Privacy Notice here.