Sr. Cloud Infrastructure Engineer

DepartmentInformation TechnologyJob DescriptionJoin a growing Infrastructure team to help design, build, and maintain robust, scalable, and secure cloud environments that power our organization’s operations. As a Senior Cloud Infrastructure Engineer, you will also lead governance and oversight of our Cloud Infrastructure Managed Services (CIMS) provider —ensuring that contracted services are delivered reliably, securely, and cost-effectively in alignment with the organization’s cloud strategy. This role blends deep cloud engineering with operational excellence, incident leadership, and vendor performance management.Work ArrangementEmployees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days.AccountabilitiesCloud Engineering & Platform OperationsDesign & deliver cloud foundations including account/subscription setup, networking, access controls, guardrails, and secure, scalable architecture patterns across AWS and Azure. Implement automation through Infrastructure as Code (Terraform or similar) and CI/CD pipelines to provision, update, and maintain environments. Run reliable services by monitoring system health, performance, logs, and security events, responding to incidents, and driving root-cause analysis. Support modernization & migrations, including containerization, serverless adoption, and transition to resilient multi-AZ/region patterns. Vendor Governance & Managed Services OversightServe as the primary technical day-to-day interface with the Cloud Infrastructure Managed Services (CIMS) provider supporting our AWS and Azure environments. Oversee adherence to SOW/MSA obligations, including scope, SLAs, security tasks, DR drills, ticket concurrency limits, escalation matrix steps, cost reporting, and monthly governance deliverables. Review and validate supplier-delivered RCAs, ensuring corrective actions are completed and prevention steps are implemented. Review and approve vendor-initiated changes to ensure alignment with internal standards. Participate in bi-weekly governance meetings, contributing to KPI reviews, risk tracking, cost insights, and optimization recommendations. Incident & Problem ManagementLead technical response for cloud-related Severity 1 & 2 incidents, coordinating with the supplier and internal teams to restore service quickly. Ensure incidents meet response and resolution SLAs and escalate via the SOW’s escalation matrix when needed. Drive problem management by identifying recurring patterns and implementing remediation with the supplier. Security, Identity & ComplianceApply and enforce cloud security baselines, including MFA, PAM, RBAC, encryption, logging, monitoring, and identity governance. Validate periodic vulnerability assessments and cloud security scoring delivered by the supplier; ensure remediation progress. Partner with Security and Compliance to ensure cloud environments adhere to data-protection requirements. Cost Optimization & FinOps CollaborationReview monthly cloud consumption and cost reports delivered by the supplier; validate accuracy of consumption-based CIMS billing tiers. Identify and action cost optimization opportunities including rightsizing, scheduling, storage optimization, and cleanup activities. Enforce tagging and cost-allocation standards for consistent reporting and chargeback readiness. Documentation, Standards & Knowledge SharingMaintain up-to-date runbooks, diagrams, and SOPs; ensure supplier documentation meets internal expectations. Share best practices and mentor teammates in modern cloud practices, automation, and operational excellence. Qualifications8+ years in infrastructure/operations/DevOps/SRE roles, with 5+ years in cloud infrastructure engineering. Hands-on experience running production workloads in AWS and/or Azure. Strong Infrastructure-as-Code skills (Terraform or equivalent) and experience with CI/CD automation. Solid understanding of cloud networking, IAM/RBAC, security, and cost management. Experience working with or overseeing a cloud managed services provider, including ticket management, SLA interpretation, and escalation processes. Strong troubleshooting and incident-response experience, especially in cloud environments. Excellent communication and collaboration skills.Experience with containers, orchestration, and GitOps workflows. Familiarity with compliance frameworks (SOC 2, PCI, HIPAA) and policy-as-code concepts. Cloud certifications (AWS or Azure) strongly preferred but not required. Pay RangeAnticipated Hiring Range:$100,000 - $150,000 annual base salary depending on experience, qualifications, and geographic location BenefitsWe are proud to offer our full-time regular employees a robust benefits suite that includes:Competitive base salary plus incentive plans for eligible team members401(K) retirement plan that includes a company match of up to 6% of your eligible salaryFree basic life and AD&D, long-term disability and short-term disability insuranceMedical, dental and vision plans to meet your unique healthcare needsWellness incentivesGenerous time off program that includes personal, holiday and volunteer paid time offFlexible work schedules and hybrid/remote options for eligible positionsEducational assistanceEqual Opportunity EmployerThe Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.Know Your Rights: Workplace Discrimination is IllegalYour Rights Under USERRAApplicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Talent@themutualgroup.com.Employment VerificationThe Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin.E-Verify Program OverviewE-Verify Participation PosterAll offers of employment are contingent upon the successful completion of a background check.#TMG