Assistant Store Manager

OverviewBreak Time Assistant Managers assist in the management and operations of a Break Time Convenience Store including managing the location in the Store Manager’s absence, coaching and mentoring team members, and assist with store finances, including helping to control expenses. Assistant Managers are energetic leaders who believe it only takes a moment to make your day better.MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.ResponsibilitiesWorking with customers — Provide excellent customer service by engaging with the customers and encouraging the store team to do the same; consistently and courteously greet and thank each customer and provide fast and friendly customer service; actively support peak hours; handle complaints quickly and courteously; conduct accurate and efficient transactionsDay-to-day store operations— Assist in all aspects of store operation including daily reporting, banking, inventory, bookkeeping, fuel management, and ensuring the facility and all equipment and property is well maintained and in good condition; maintain store cleanliness; ensure timely open and close and observation of all scheduled hours of operation during assigned shifts; execute food programs including promoting food service and safetyMerchandising and sales— Assist in the proper execution of marketing programs; perform all merchandising activities including proper pricing, knowledge and implementation of promotions and sales, suggestively selling to customers, proper vendor check in, and keeping all merchandise stocked, clean, fronted, and faced (including the cooler)Supervising— Assist in general operations of the assigned store; perform shift supervision in the absence of the manager; provide input for performance evaluation and disciplinary action as required; promote food service and food safety; help train new employees on company policies and proceduresCommunication — Maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operationsFinancial Responsibility— Understand the store finances and impacts to profitability; control merchandise and cash shortages and other expenses; prepare for and participate in inventory audits; participate in cash, lottery, cigarettes and general inventory audits; perform loss control functions related to cash handling, lottery sales and redemptions, food waste, employee purchases, merchandise sales, etc.; help meet or exceed company goals for sales and controllable expensesTeamwork— Assist with recruiting, training, coaching, and developing a successful team of associates that strive to meet customers’ needs; exhibit professionalism in appearance, conduct and judgement—always setting the appropriate example; create a positive work culture and promote teamwork every day to drive performance; lead the team to adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operationsWorking with technology— Utilize the store’s technology including point of sale systems, desktop and laptop computers and hand-held devices; perform mathematical calculations to make change, complete shift reports, and count productAll MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned. Job Requirements18 years of age or olderAvailability to work and/or support all shifts, including weekends and holidaysValid driver’s license and vehicle insurance with adequate transportation to/from bank (the vehicle must be locked and secured when transporting the deposit to the bank)Strong customer service skillsThrives in a fast-paced environmentWorks well individually and in leading a teamAbility to perform assigned duties with accuracy and with minimal supervision Ability to perform mathematical calculations to make change, complete shift reports, and account for numbers of products during vendor check inAbility to learn new concepts, use technical materials, and consistently operate a computer and other office productivity machineryPhysical ability to move and position products in the cooler with temperatures as low as 30 degrees for up to one hour, and to move and position products in the freezer with temperatures as low as 0 degreesPhysical ability to both move and position yourself to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 poundsAbility to remain in a standing position for up to nine hours per shiftAbility and willingness to occasionally ascend and descend ladders to handle inventory or productsAbility to visually observe and inspect items and work environment for regular job responsibilities and safety concerns. Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors. Ability to meet Company requirements, including successful pre-employment background check and drug test. Legal authorization to work in the United StatesPreferred SkillsPrior management/leadership experienceHigh school diploma or GED equivalentExperience in retail salesAbout Mfa Petroleum CompanyMFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.BenefitsOur benefits are designed to invest in you! We offer a comprehensive benefits structure for variable-hour positions including competitive wages; paid time off; the opportunity for performance incentives; and an employee assistance program.OUR CULTUREThe core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.Put Customers FirstRespect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with. Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services. Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time. Be TenaciousGive Your Best – Always give your best effort and seek to improve every day. Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care. Lead by ExampleDo the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction. Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company. Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team. GROWTH & DEVELOPMENTWe believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.