Help Desk Support - Part Time Weekend Shift - Remote

1. About Our Client:The organization is a 100% employee-owned engineering company operating within the engineering industry in the United States. It addresses the need for reliable and comprehensive engineering services across multiple locations, maintaining a wide operational reach. The company supports employee ownership through an ESOP and offers a stable environment with a focus on long-term growth and operational support.2. About the Opportunity:The Help Desk Support - Part Time Weekend Shift - Remote role is designed to provide critical IT support during weekend shifts, ensuring operational continuity and effective technology use. This position contributes by addressing and resolving technology issues for users across various locations, supporting both office and field personnel. The role plays a key part in maintaining technology standards, facilitating hardware and software rollouts, and assisting users in maximizing their technology resources.3. Responsibilities:• Accept, prioritize, diagnose, and resolve IT support requests independently or with assistance• Provide support via phone, email, remote desktop, and desk-side for office and field users• Participate in establishing technology standards and procedures• Assist in developing and maintaining standard device images• Support hardware and software deployment• Provide training and resources to improve technology use• Maintain IT hardware, perform minor repairs, and manage spare parts inventory• Manage mobile device support and Microsoft Intune system• Allocate and purchase devices as approved• Contribute to companywide technology projects• Administer user management for software systems• Perform other assigned duties4. Requirements:• Three to five years of IT user support experience in a complex environment• Two or more years experience with Windows 10, Office 365, and Apple iOS• Basic understanding of networking and DNS• Solid knowledge of computer systems and mobile devices• Proven troubleshooting skills for applications, OS, and hardware• Clear communication of technical concepts to diverse audiences• Strong time and priority management with minimal supervision• Willingness to travel to multiple locations as required• Certifications in Microsoft, Cisco, or similar technologies are a plus5. Pay Range and Compensation Package:• The expected pay range is $23 to $31 per hour based on experience and qualifications• Discretionary bonus and employee stock program included6. Benefits & Perks:• Medical insurance• Dental insurance• Vision insurance• Paid Time Off (PTO)• Paid holidays• Tuition reimbursement• Referral bonus program• 401(k) and profit sharing• 100% Employee Stock Ownership Plan (ESOP)• Employee assistance program• Will preparation resources• Worldwide travel assistanceEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.