Cloud Technical Solutions Developer, Storage and Databases

Overview In this role you will own critical customer issues for Google Cloud, providing level-two support and technical leadership. You will diagnose and resolve complex problems, build tools for faster diagnosis, and collaborate with product, development, and SRE teams to improve products and supportability. You will act as a trusted consultant to customers and sales teams, shaping deployment strategies and driving adoption. This is a 24x7, global team role with a strong focus on customer impact, tooling, and documentation. You will help extend Google Cloud’s reach by reducing time-to-resolution and improving field experiences. Compensation / Benefitsbonus targetequitybenefits ResponsibilitiesOwn and escalate high-priority customer issues, providing advanced troubleshooting and resolution.Perform debugging, networking analysis, and system administration tasks to diagnose root causes.Develop and enhance tools and scripts to speed up diagnosis and support processes.Update documentation and contribute to knowledge bases to improve customer self-help and supportability.Collaborate with Product, Development, and Site Reliability Engineering teams to improve products and production readiness.Advocate for customer needs with internal teams and help shape deployment strategies for Google Cloud products. Key requirementsBachelor's degree in Computer Science, Information Systems, or related field (or equivalent practical experience)9 years of experience reading/debugging in Java, C, C++, Python, Shell, Perl, or JavaScript9 years of experience troubleshooting and triaging technical issues (hardware, software, application, operational, process)Experience with SQL/NoSQL databasesCustomer-focused communicationCross-functional collaborationProblem solving and analytical thinkingJava, C, C++, Python, Shell, Perl, JavaScript (9 years)SQL/NoSQL databasesNetworking and packet capture analysis