Network/Infrastructure Technician - Break/Fix (Delaware)

Network / Infrastructure Technician (Break-Fix)American Info Systems LLC is currently recruiting qualified Network / Infrastructure Technicians for field work. Qualified candidates will be engaged to assist with triage, troubleshooting and issue resolution for servers, storage, network devices and infrastructure. Work is performed on-site at client End User facilities or co-locations / data centers. Typically work is scheduled 24 to 48 hours in advance, however technicians may be engaged for emergency dispatches.Type of Position: Full Time either with or without benefitsALL APPLICANTS MUST HAVE EXPERIENCE WITH: FAULT ISOLATION; PROBLEM RESOLUTIONS AND WORKING WITHIN A NOC ENVIRONMENT.Required Skillset:Strong communication skills both written and verbal. (English)Patching – Copper: familiar with tracing, patching and troubleshooting copper (Cat 5e / Cat 6) cables at the patch panel, device and / or station.Patching – Fiber: familiar with tracing, patching and troubleshooting fiber at the patch panel or device. Experience handling and dressing fiber cabling is a must.Infrastructure Repair: familiar with using a 4-pair test-set or Fluke test device. Able to terminate copper cables at the patch panel or station (install network jacks). Familiarity with 110 and 66 blocks is a must.Server & Storage: able to assess system alerts, replace failed hardware such as hot-swappable disks, power supplies and other field serviceable components. A basic understanding of RAID is a must.Network: able to connect to devices with a console port / cable and execute basic command-line statements for diagnostics and commissioning.Rack & Stack: familiar with cabinets, racks, configuring rail depth and installation hardware. Able to properly install, secure and cable manage rack-mounted devices.Technology & Tools: (Provided by the Technician)Smart-phone capable of mobile email and mobile web-browsing (Mandatory)Technicians multi-screwdriver110/66 Impact-punch-down toolAIS Provisions: Access to centralized ticketing portalAccess to 24/7/365 Helpdesk for support and escalationConsole cable(s) with USB to serial converterField test equipment (as required)Pre-Requisites:Able to work with and update a web-based ticketing portal in a timely fashionAssociates degree or comparable technical certificates2+ Years’ ExperienceRetirees welcome to applyOther Responsibilities will include:Vendor Escort (overseeing vendors such as carriers or service providers)IMAC (Installation, Move, Add & Change) – surveying, disconnecting, reconnecting and providing basic quality assurance testing for user relocations in corporate environments / trading floorsHelpdesk Level 1 / Level 2 desktop supportRecognized Value-Adds:Laptop with Microsoft Office SuiteFamiliarity with POTS and circuits (T1, DS3)Valid Driver’s License and vehicleA drill or power-screwdriver / hand-toolsCompensation: $28.00 - $32.00 per hourThe ideal Candidate would be able to Support Newark DE, Wilmington DE and Philadelphia PA.